Industry Beans Lt. Collins — Restaurant in Melbourne

This place looks so good! From outside you can see how modern and clean this place looks. They have an amazing coffee bar and they are serving delicious food! The Food menu is short but the good thing is that every menu item seems to be perfectly thought, from the flavours to the presentation. I was looking for something fresh so I got a sweet granola bowl with watermelon for breakfast. It was amazing! The textures on the plate were unbelievable and mixed really well, the mango gel, the pineapple foam, the fresh watermelon and the crunchy granola and the chewy dried cranberries just blew my mind, then I added the milk to the granola and it rounded it all up. On the coffee side I had a Filter Coffee with a very nice taste and it developed a very nice acidity after a while. They have different drinks preparations to try if you fell adventurous. This is a place you definitely have to try. I saw people having some pink bagels that looked amazing. So, What are you waiting for? Stop reading...

Coffee was unmemorable but it was outspoken by the pretentious cashier who brazenly scoffed at my friend who unwittingly asked for an 'iced long black'. The cashier's initial response was to begrudgingly direct my friend to a "cold brew". Objectively, the cashier did his job but in the most resentful way possible, so as to express his distaste in my friends lack of experience in elitist coffee.

To add insult to injury, the barista who then served our coffees, failed an attempt to joke about the cold brew being the 'long black' - as if to further cement the idea that we were 'coffee illiterate'.

I know a harmless joke when I see one, this wasn't it. It was elitist Melbourne coffee at the highest level and it was completely unnecessary.

Suggest in future to just be kind, polite and make good coffee. It's a simple formula. No need to be Brunswick-level...

I hate writing a bad review, this is only done so that the manager/owner can see this, do something about it and once acknowledged this will be taken down.

Today my partner got a Bubble Coffee and explicitly asked if there was any gluten, which the answer was no.

Once consumed, she instantly had a reaction and asked for the ingredients to investigate why she had a reaction.

Hesitantly she was answered a list of ingredients including Oat Milk, which is an obvious (id assume) glute-containing ingredient.

The staff took the right steps to issue a refund and a sincere apology, although it is something that should definitely be highlights to staff. A teachable moment with an overall understanding customer who understands the difficulty of running a business with staff and the pain...