KFC Ashburton — Restaurant in Melbourne

This evening, my girlfriend decided to treat herself to what we anticipated would be a delightful meal at KFC Ashburton. Oh, how sadly mistaken we were. Little did we know, her simple order of a Twister meal would be the star of a most unsettling performance, courtesy of your teenage ensemble behind the counter.

It seemed that the very mention of a "Twister" meal at approximately 8:30 PM was akin to asking them to perform the labors of Hercules. The symphony of complaints and unfiltered commentary that echoed from the kitchen area was nothing short of a masterclass in how to turn customer service into an avant-garde tragicomedy.

Our order, it seemed, was a grand inconvenience, a burden that was vocalized with vibrant echoes of dismay and disdain, audibly coloring the ambiance of your establishment with tones of clear disapproval and bitterness. Oh, the drama, the passion, the sheer audacity! It was an audible feast of grievances, served hot and fresh, right alongside our Twister meal.

But allow me to offer a small suggestion, a tiny morsel of feedback, if you will. Perhaps, in the spirit of fostering a welcoming atmosphere, it might be prudent to remind your culinary artists that customers, the lifeblood of any service industry, should not be subjected to a side order of derisive commentary with their meal.

In light of this experience, I find myself fervently wishing for an encore performance, where the star of the show is professionalism, and the soundtrack is one of respect and courtesy. Until such a transformation occurs, I'm afraid we'll be taking our appetites elsewhere, where the atmosphere is less... theatrical.

We do sincerely hope that this feedback acts as a catalyst for a much-needed change, steering the ship back to the shores of dignity and grace in customer service. It is our fervent wish that no other patron has to witness the unravelling of culinary morale over a simple Twister meal.

Warm regards, A Concerned...

I went in Saturday night to be heavily disappointed. Queues were insane even for a weekend night, the lack of hospitality and compassion was mind blowing and the food quality was horrific to the point I don't want to eat KFC again. The guy who served me completely forgot the meal I bought came with a drink until I reminded him and there was no communication between us at all. I had what felt like two crumbs of the hot and spicy pieces in my box rather than actual pieces, the chicken itself and in my burger felt and tasted undercooked and there WAS A HAIR IN MY CHIPS. Absolutely revolting. I wouldve complained in the store if it hadn't been the fact they were so behind and clearly wouldn't care anyway. And before I get an automated response like I've seen with the other complaints made in the past few months, yes I've also clearly contacted KFC personally about my issues I had. It was the poorest form in hospitality I have seen in years. I'm making a review to warn other customers to be aware of this specific venue as there is simply no care whatsoever. If you want to eat KFC fine, but pick a different location. This venue and its lack of responsibility will give you...

Most pathetic service I've experienced from any KFC or for that matter from any fast food outlet!

Today, at about 6pm, I visited this outlet. My husband was in the car struggling with a blood sugar low and urgently needed to get something to eat. I went into the store to place the order. The person serving me gave me the wrong order (I ordered chicken fillet and got a chicken piece) and when I politely said that it was not the item I ordered, she took the packet then took a fillet and threw it across the counter into the brown carry bag, toppling it in front of me and strutted away without an apology. If it was not for the fact that my husband so urgently needed something to eat, I would've asked to see the store manager/supervisor immediately and would've demanded a refund. This is not the type of service one would expect from a KFC, and I will most certainly not be purchasing from this outlet again.

I tried calling the store on the way home, but the phone was not answered although the store...