KFC Preston — Restaurant in Melbourne

From my experience, it depends who is working whether or not they will get your order right. Good customer service from the girl at the window (approx time - 7:10 on 18/05/21) tonight, but the rest of the staff fell very short. Ordered a popcorn chicken with salt on it, that's all. The order came without salt, I had to drive back around the backstreets and back onto bell street, got to the window, one male employee saw me at the window holding my order and promptly walked away. Took 5 mins before a young woman came to the window and when I explained what had happened and if I could get some salt on them she took it, put salt in and gave it back before walking off. No apology, nothing even about letting me know the situation will be rectified.

As someone who works in customer service, very shocking customer service skills and hoping the time I provided helps someone identify who the people were to give props to who was taking the orders and give extra training...

Don’t like writing bad reviews but as a local who visits this KFC once a week l would recommend you keep driving down Bell st to the Heidelberg KFC. Besides one or two people the staff really need to be trained in customer service and how to be professional. My main gripe is the consistent missing items and the poorly packed boxes, the other day both boxes were ripped and the popcorn chicken and gravy were open causing the popcorn chicken to fall out everywhere! At least we got the popcorn chicken this week cause we didn’t last week. I must say if you do make the trek back to the store to complain the store managers have always be very accommodating but l have just given up & go to Heidelberg where the staff are far more professional and give you the complete order! Sorry Preston but it’s not only the store front that...

I revisited this KFC branch after quite a while, recalling my last visit to a KFC. I opted for the 5-piece original tender meal priced at $11.95, and included a small order of chips for $3.45. During the waiting period for my order, I glanced at the menu above and noticed an option to get a 5-piece combo (inclusive of a soft drink) for the same price! Curious, I inquired with the staff if I could modify my order to include the combo or at least add a soft drink. Surprisingly, they informed me that this wasn't possible without paying an additional $3.95 for a canned drink. I found it disappointing that they hadn't initially presented the combo choice to me. Lack of service ! I hope the management takes note of this experience. Instances like these reinforce my decision to avoid fast food...