I want this place to be good but it always dissapoints. They changed the name and decor but they can't get it right. We were enjoying a few beers and live music tonight and they let in a "local" who was really drunk and really annoying. He harassed the young female staff and annoyed every person in the venue. He was shouting and spitting and grabbing people and they kept serving him even though he was clearly intoxicated. Our wives refuse to go here for this exact reason. They say the place is always full of weirdos. They are right. Why have security? Why allow one patron to ruin the atmosphere and experience of everyone else? It's pretty basic hospitality.
Edit: The response below is really disappointing and completely fails to understand or acknowledge the issues reported.
The patron in question is indicative of a larger issue at the venue with patrons who are intoxicated and inappropriate. I have even discussed this with your very own bar staff in the past. As I said in my review we cant get our wives to attend the venue. This isn't because of the specific patron mentioned but a wider problem.
It was clear on the evening that the customer was neurodiverse and had some issues with his hearing. Him being neurodiverse is not the issue or relevant to my feedback. He was highly intoxicated and shouting obscenities' at the singer and other patrons. This was clear to anyone in the bar. I work with people who are neurodiverse and have a sound understanding of the issues they experience. For you to suggest that the behaviours I reported were a mistake on my part and not due to the customers intoxication is ridiculous.
It did not improve as the night went on. It got worse.
Your young female staff should not be repeatedly touched, arm wrestled and hugged by any patrons during their work. This includes any neurodiverse patrons. It doesn't matter if they say they feel safe - it isn't part of their job. You don't go to other bars and see staff being expected to interact in this way. Your managers could have been more clear about the boundaries that patrons are expected to observe.
I am happy to provide this feedback direct if you provide contact details. I am also happy to get other people who attended on the same night to provide a review. With an awareness that the patron was neurodiverse all of them would provide the same...
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