McDonald's Dandenong — Restaurant in Melbourne

Wow I am not surprised at all reading all the horrible reviews on this HORRIBLE & FILTHY LOW CLASS McDonald's. The management and staffs in this fast food needs a full re training of customer service skill, proper hygiene standards and grooming standards. They need to learn how to serve customers in an Australian standard level of customer service and not some caves and mountainous low class behaviours. Whoever own this joint is a shame. Shame on you McDonald's for running such low standards fast food restaurant in this poor and low quality customer service way. I understand most of the staff are from diverse backgrounds but I am ashamed of how these people present customer service in this business. Shame on you for having to run a business like this. Your standards lack any decent and basic skills. One day your staffs will be in far too much trouble outside of their working environment. This restaurant presents violence, aggressive behaviours, bullying, filthy language and just discussing and below basic presentation. SHAME ON THE OWNER AND McDonald's Australia. It is pure coincidence that this Restaurant pop up on my feed of reviews and looking and after reading all the reviews, I am not surprised at the level of complaints, unsatisfied customers and low rating reviews toward this horrible and grosse business. I would never ever ever buy from this place ever again. I am going to do my very best to drive this place put of trading. McDonald's Australia I've sent you a formal complaint about this rubbish place and you decided to play politics and ignore me complaint. I'm hard at work to drive you out of this place. I know you have the money but it's the customers that you need to bring the flow of money. Watch me work. I am determined to be your worst enemy. You are not worth my 1 star. I am forced to give you a star and it a negative -100...

As a loyal customer of McDonald's, I am usually greeted with the familiar aroma of freshly cooked fries and the warm smile of the staff. However, my recent visit left much to be desired in terms of customer service.

Upon entering the establishment, I was met with a lady with an Indian decent. She seemed more preoccupied with their phone than taking my order, barely acknowledging my presence. Despite placing my order clearly, it was as if my words disappeared into thin air. Minutes ticked by agonizingly slowly as I watched other customers receive their meals while mine remained nowhere in sight.

When my order finally arrived, it was not what I had requested. The fries were cold, the burger lukewarm, and the overall presentation lacked the usual care and attention to detail. Attempting to address the issue with the staff proved futile, as they were too busy chatting amongst themselves to bother with my concerns.

This experience left me deeply disappointed. As someone who has always enjoyed the convenience and consistency of McDonald's, encountering such poor customer service was unexpected and disheartening. I hope that this review serves as constructive feedback for the management to address these shortcomings and restore the quality of service that McDonald's...

As a loyal customer who frequently orders from this cMcDonald's location, I'm deeply disappointed by my recent experience on Saturday, April 13th, around 1:30 am. Despite being the only McDonald's I patronize, the night shift crew's performance fell far below expectations.

Upon arrival, I found tables piled high with leftovers and a general lack of cleanliness throughout the restaurant. However, what truly soured my experience was the rude behavior of the staff, particularly one female employee who appeared to be of Indian descent. When I politely requested napkins to clean a dirty table, she responded curtly and only provided them after completing another order.

This isn't the first time I've encountered such unprofessionalism during late-night visits, and it's becoming a recurring issue. It's disheartening to witness such poor customer service, especially when it seems to be a pattern among the night shift staff.

If employees find it challenging to maintain quality service during late hours, perhaps they should reconsider their availability for night shifts altogether.

Overall, this experience has left me questioning whether McDonald's values customer satisfaction and basic courtesy during all hours...