McDonald's — Restaurant in Melbourne

It couldnt possibly get any worse than this McDonald's. First off i drive into the driveway for drivethru to quickly look at the menu where i am asked "what would you like" no Hi or hello could i take your order, so i respond "hi im just having a quick look at the menu sorry" to which i get the response "yep". After around 10-15 seconds I then say "hi can i order now?" Angain "yep" i say "can i please get a kids meal with a cheese burger and another with 6 nuggets and 1 boys toy and 1 girls toy" response is "what drink" i ask for two juices they tell me to drive to the first window, i drive around and pay then told to move to the next window, i move up and wait for around 1 minute before someone comes to the wjndow and tells me to move up to the McCafe window and they will serve me there, once again i drive forward and wait 4 minutes go past and they come to the window with a coffee. I tell the guy thats not for me and he gives me a look like man dont you know what you ordered the huffs closes the window and walks off. I wait for another two minutes then another guy comes to the window and asks me to drive to the waiting bay to which i reply "for what a couple of happy meals i have been waiting for more than five minute already". He looks at me with a pissed look and says "yeah! head to the waiting bay and we will bring your food out". My response "forget it cancel the order and refund my card"while holding my card out for him, he closes the window and walks away. 30 seconds later the store manager comes over and says"whats the problem" he is very lucky my daughter was in the car with me so i settle myself and tell him again to cancel the order and credit my card for the purchase. He then tells me that its easier just to give me the cash when he walks of then comes back with my money and no apology. So we drive off to the McDonalds on eastlink and order the same where we are charged around a dollar less and receive it with no fuss.

Unless the staff at this place get the training they so desperately need the only customers here will be the uneducated or out of towners.

DO NOT GO HERE. IF THEY CANT HANDLE A SMALL ORDER OF 2 HAPPY MEALS WHAT ARE THEY GETTING UP TO IN...

My sister and I have been to this place multiple times, they’re fine in general but yesterdays experience was a little unsettling to be fair, my sister and I did two seperate online orders and then she only got her food and drinks and only received my drinks when they parked us, after my sister got her food, we asked the manager(who walked out and handed us the food) where my food was as she brought out the other food and she stated over and over ‘I’m pretty sure they gave you your food’ and then proceeded to say ‘I SAW her (the worker) give YOU sauce’ which we didn’t get at the window, but she stated this multiple times and was affirming on the fact that we were trying to steal or something😭 - mind you, a $6 meal that was PAID for on the MyMacca’s app, then after I suggested she could literally search our car for the food multiple times, she huffed and walked into the restaurant and like 1 minute later not even walked out with food, no apology, no nothing just walked off after giving the food, I didn’t get a name or anything but typically there’s not like 10 managers working a Sunday afternoon at 2:15pm. I definitely think the managers (or just herself) need a retraining on how customer service works - this behaviour is very poor and accusing someone of stealing is quite literally a crime. As I know the store manager I will be in contact but just figured I’d let yall...

Went to get my McBurger as per usual but when i went to the counter to order, the mcemployee greeted me with a mcslap on the face. After that, i tried to order and ice cream, but as per usual the ice cream machine was broken. So i hopped over thr counter to help the mcemployee with the situation, but after this i accidentally i fell onto a mcemployee. The mcemployee was actually a secret horse cop that was munching on kangaroo balls. Despite this inconvenience, i got greeted by a mckaren and she there about 6-7 mangos on my beautiful, bald head. After this, the mcmanager came out to see what was harpooning. After this, he was greeted by 6-7 A-10 Thunserbolt fighter jets. After this minor scuff, rhe mckaren proceeded to throw 6-7 titanic ships on to the counter and they demanded a mc chicken. After that, she went to sit down and caused a 6.7 magnitude earthquake in Japan as well as half of america to sink. Then after thjs, the mckaren finally get her mc chicken and stormed out of the mcdonald’s, causing high magnitude earthquakes around the earth. This distraction finally caused me to get my mchappymeal. After i saw this, i found out my mcicecream was not there. So i hopped over the bench and made the mcicecream my self, and gave the employee a mcswirly. I sincerely recommend not coming to this mcdonald’s as i not have a good mcexperinece. I give this 6 mcstars out of...