New Northcote Brewhouse — Restaurant in Melbourne

Don't normally write reviews but thought had to after this experience.

We went last night - Sunday 2/1. Was told the table would only be on hold for 5 minutes from booking time or would be let go. We got there on time - did not seem that busy - but no drama.

Waiter then introduced himself and said would be looking after us for 'most' of the night - whatever that meant. After taking our orders - did advise the kitchen was slightly behind - so approx 30 min wait- more so due to pizzas ordered.

After about 25 minutes our drinks arrived. after serving us the first one - the waitress knocked over her own drinks tray - spilling 2 drinks over us. No apologies- just very flustered. Required direction from us to see what was best to do next - such as get towels and a mop to clean it up. We gently suggested perhaps the replacement drinks would be complimentary given the incident - only said would see - then nothing more. Original waiter offered no service or input let alone the manager on duty.

Our food eventually arrived over 1 hour from taking the order - and in drips and drabs. knowing there were children there - would have been smart to at least have their food organised first.

our 'original' waiter who said would be looking after us only came to our table with some of the food we ordered.

we eventually found out from the manager that the kitchen was one chef down. that would be no problem if explained at the start - and if the 30 minute timeframe was not achievable - then dont offer it - let alone then at least come and tell us and apologise for the further delay.

To top off an ordinary experience - the food serving was average. To order main size fish and chips - and receive only a handful of chips - 2 small pieces of fried fish and the remaining half of the plate with tartare sauce is ridiculous. it looked like the kids portion we ordered for one of the children - except on a bigger plate and too much tartare sauce. The Shitake mushrooms - for what they charged and what others had posted pictures of - looked nothing like it in terms of quantity or quality. The garden salad - which was $13 or $15 - was nothing but a green salad leaf mix with dressing. nothing else was included - maybe cherry tomatoes, capsicum or red onion would have presented much better.

Highly do not recommend this establishment as not well managed from the top and the kitchen clearly overwhelmed. Food is below average and not worth the price they charge....

Went on steak night (Wed 06/09). 2 young male wait staff. One with short hair (lovely), one with longer shoulder length brown hair (have never experienced so much attitude and rudeness from in my life... and I'm a teacher...so that's saying something- wouldn't let you finish a sentence... spoke over the top of us, rolled his eyes, snapped when we asked questions... we were shocked). Order our meals on the app... then overheard the waiter telling another table that what was on the menu is changed for steak night... which is fine... but tell us before we order please. There was a change to the accompanying sides (fine) and a change to the sauce (which would be fine, but I have a severe allergy to what goes in the changed sauce)... anyway... we called a waiter over and asked about the changes... and we were met with incredible rudeness. I asked if there was any chance we cold get the sauce listed on the menu... again absolute rudeness but said he would ask the chef (we were MORE than happy to pay for the sauce by the way). Anyway meals come out... scallops... delicious. The 3 steaks that were ordered... cooked to PERFECTION... the change of sauce.... disaster... we were given a "F* you for asking for something". The sauce was obviously separated (Not being a good cook myself... I know about broken sauces) 3cm of straight oil?butter? on top and 1/2 a cm of burnt I do not know what on the bottom... gluggy something with 1-2 pepper corns in it.... like wow!!!!! Literally asking a vary rude wait staff if there was a possibility to get a different sauce, because they had made a change to the menu that we had not heard about... resulted in ridiculously rude customer service and an inedible (and embarrassing for the chef) sauce that completely ruined the experience for us and contradicted the the perfectly cooked meat and aesthetically beautiful atmosphere. Will will give this place another try, but if its not good then we will write it...

Terrible food. Very disappointed We had eaten her once before and the food was great so when we booked again we were looking forward to a nice meal. Nothing was good on our visit last night. Very warm day, all windows open making the restaurant hit and uncomfortable with no fans or aircon. The water given to our table had obviously been sitting out all day as it was really really warm. Ask for some cool water, yes it was given to us, not acknowledgement of the warm water, in fact it was left on our table. Next the food came out and was terrible. Our table had order steak, duck and pizza. Steak was so tough, I asked for a sharper knife, the kipfler potatoes looked at tasted old, stale and were clearly not freshly cooked. Day old and re-heated at best. The duck also seemed to be reheated (badly) dry and tough to eat. Both meals seemed to be day old leftovers. My daughter ordered pizza which looked great when it arrived. As she pick up each slice it just fell apart. It was a gory mush of ingredients. Only the outer crust was edible. I couldn’t hide my disappointment to the waitress when she asked how our meal was when she came to clear the plates. It was also obvious by all the food left on them. I told it it was disappointing and it like the meal we had there before Xmas. Again, no acknowledgement from the waitress. The 3 staff that were working that knight, all looked like they didn’t want to be there. Maybe it was the heat. I know things are hard atm with covid and staff shortages. But all round, nothing good about our experience on this occasion. I had also booked online and mentioned it was a birthday dinner. No acknowledgement of that either. Very...