One Origin Specialty Coffee — Restaurant in Melbourne

I hate to give bad reviews, especially when the staff were so friendly, but I'm going to in the hopes it will be used constructively to improve. I ordered an English breakfast tea (and specifically asked for milk with it) and a gluten free toastie. Firstly, the tea was very weak, the pot it was in leaked everywhere and splashed onto my shoes. I wasnt given the milk I asked for and I was given a miniature teacup that is normally used for espresso instead of a proper sized tea cup. Then, they forgot about my toastie and when it finally did come out it was barely even toasted and pretty unapetising. I feel that this could be a wonderful cafe if the staff perhaps check out their competition so that they see how things are normally done and try to meet that standard. It's cute and cosy and they were also super lovely, but I can't excuse the bad food and drink, it needs to get better. I ended up leaving everything and going to another cafe at Malvern Central for the same order. The location is nowhere near as inviting but at least I know I will get what I expect when I order something!

P.S. For future reference the image I included is how both of these things should actually be served - they are from the other cafe, not...

Ordered from here a couple of times and never had any issues. Then on Oct 12th we ordered a few dishes via Deliveroo.

Was eating their eggs Benedict and salmon and I choked on a piece of plastic. Coughed it up and it wasn't exactly small. Also pretty sharp.

Called them up within the hour and simply got a "sorry about that". Not what any owner or employee should state which is "I'm very sorry to hear this. We will look into how this could have happened and are glad that you are OK. We'd like to offer you a free meal next time your order from us and we're sorry once again".

They didn't do what was right and even if they had, this review was important to give, as any food business needs to be far more careful with food prep and how its stored. If this was my business, I'd be absolutely embarrassed. Order from here with extreme caution!

Perhaps after seeing this, they might actually take customer complaints far more seriously and not be...

Me and my partner went here for brunch and we’re disappointed with the overall experience. The food we ordered was quite dry and did not have the flavors expected from a brunch dish. I ordered the HTC omelette which was average with nothing extraordinary to it, and my partner ordered the Katsu burger which was extremely dry lacking any sauces. The coffee was alright, plus we had to wait almost 25 minutes for the food to arrive and 10 mins for the coffee which seemed a bit longer as the cafe wasn’t even busy. The staff also seemed inexperienced, however were sweet and greeted everyone. Wouldn’t visit again for brunch for sure, might have the...