Phuong Nam — Restaurant in Melbourne

We lost all our appetites because of the worst customer service and barely touched our meal. Just wasted our time and money for the worst restaurant.

When I was googling this restaurant I expected too much. It was highly rated and have a lot of nice reviews. However, My wife and I were very disappointed at their customer service.

When we were ordering, we asked about a dish which we didn’t order and an old man who took our order misunderstood that we ordered that dish as well. So he gave us an additional dish.

We said we didn’t order one of the dish and he suddenly argued with us.

His customer service was very disappointing. He barely speaks English , did not double check when he took order and just blamed us for miscommunication without any apology.

Finally he understood what we tried to say but he only said we don’t need to pay for the extra dish without say sorry.

I don’t understand why we had to have argument with him and why he didn’t apologize to us. Other staffs apologized to us when we paid for the rest of the meals but we did not get any apology from him until we left the restaurant even though it...

We visited on a very hot 38 degree day, checked beforehand if venue was air conditioned (it was). Unfortunately with the back door left open and a front door continually opening and not closing properly the air conditioning struggled to be felt. Service was slow, we waited half an hour to have our orders taken while watching 3 other tables who had come in after us get served first, it took a few attempts to get their attention. The waitress was not very helpful when asked about the menu due to a language barrier. When the food arrived about an hour after we did it was very good and price is reasonable. We had to enquire about a missing dish and had three dishes we did not order delivered to us by mistake. Non English speaking kitchen staff were assisting the front of house staff who appeared overwhelmed. Front of house management and non English speaking wait staff are letting down an otherwise...

Ordered: Special Spicy Beef and Pork Noodle Soup - bun bo hue dac biet (bbh) Prawn and Pork Vietnamese Pancake - banh xeo

As the pancake was going to take 20mins, we shared the noodle soup and it was suggested that we increase the noodle quantity ($3). The bowl was chock full with noodles and meat toppings.

Every place has their take on bbh, some more “lemongrassy” than others. The bbh here is very shrimp paste forward and it was quite good. Unfortunately the noodles were a tad too soft. Generous serves of vegetable accompaniment.

Had better pancake. The edges were lightly crisp but the middle was soft. The pork in the filling was very dry and the filling was bland. The portion however was well priced.

The service was great - attentive and friendly. Busy place and there was a start of queue during the...