Queen Margaret Pizza — Restaurant in Melbourne

A very good pizza spoiled by terrible customer service.

We ordered online and were given a time for pick up. This was then changed by text by 35 mins. We tried to call to cancel as the later time didn’t suit but couldn’t get through. I arrive 5 minutes BEFORE the time the message told me the pizza would be ready after and the pizza was already waiting. I queried this with the staff member who said it hadn’t been waiting long - unfortunately the pizza was cold (but still delicious). Additionally, I complained about the change in pick up time and the inability to get through by phone. The staff member was rude, blamed a third party and ultimately told me my business wasn’t needed and to go elsewhere. I hate to complain about a small local business but this service was extremely poor and a reasonable complaint not managed in a...

I recently visited Queen Margaret Pizza and had an amazing experience. The atmosphere was great, providing a cozy and welcoming environment. The food was absolutely delicious—every bite was a delight. A special shout-out to the lovely girl who served us; she was incredibly professional, friendly, and made us feel warmly welcomed. Highly recommend this place for a wonderful...

I was at this restaurant when I saw the Uber Eats delivery driver being treated unfairly. The driver was clearly going through something difficult but was still trying to do their job. The restaurant owner yelled at them and gave them a bad rating, which I thought was completely uncalled for. It was really disappointing to see such behavior, especially when the driver was...