Red Rooster Hampton — Restaurant in Melbourne

Quality has dropped!

went through the drive thru the staff member confirmed my order back to me as exactly as I said it! After collecting my order I started heading home almost half way I decided to check my order while I was waiting for the lights to my disappointment my pack had missing items chicken wings and bbq sauce and one detail not followed, so I went back to the drive thru the manager approached me not introducing himself ( description bald Indian guy ) it was made to feel to feel that I was an inconvenience, the manger tried saying that we don't alter our meals however growing up with this chain I have always made the exact same order for 8 years and the past 3 years this store only being my local pretty basic request extra mayo on my roster roll for my mega box this was a first for me! He said he would make me a fresh meal, I said I'll keep the nuggets and potato n gravy for my troubles as extra and dissreaged all my other feed back so I was then forced to wait 11 mins in the car park a replacement was handed to me with no apology! And she quickly ran back into the store, This time I double checked my order and yet again missing item this time potato and gravy and cheesy nuggets and next to no chips! This time I'm just frustrated as yet again so I went into the restaurant were I was ignored by the staff I really struggled to get anyone's attention eventually the manager approached arrogantly I said my order sadly has been messed up again and I said now my food is cold he then said to me thats not my problem no apology was made nor any ownership taken he was quite rude snatching the order from my hand and along with the cold nuggets he ran off into the kitchen throw 2 bags towards me! The was no display of customer support satisfaction or quality control no service recovery was attempted apart from him throwing the cold nuggets back in the bag and hide it under a large fries as I marked the box! This was extremely disappointing and shameful disgusting experience I was made to feel...

BOYCOTT THIS CHAIN ASAP STORY TIME My friend group ordered dinner at Red Rooster Hampton and took our food back to a friends house to enjoy a delicious meal. My friend unwrapped her chicken roll and it flopped onto the dinner plate and looked incredibly soggy and inedible. Everyone stared at it and we all looked repulsed by the mayo drenched bun. It also had a pungent odour which made me sick to my stomach. I ended up forcing myself to eat half of this chicken wrap because i felt bad wasting it. The chips and nuggets were ok, edible at least. We went for an evening stroll to the beach when my friend suddenly felt incredibly sick and mentioned the need to vomit. My other two friends both whom have emetophobia were forced to evacuate from the walkway and headed down to the beach. My sick friend ended up purging on the side of the path, getting vomit all over her knees and the ice-creams we had just bought. I blame red rooster entirely for this audial as there was no TW: PUNGENT FOOD written on the bag. To top off the night my friends with the phobia of vomit ran away from the vomiter causing her to have a psychotic break in the middle of Hampton beach. She nearly drowned and choked on her own munt and no staff were there to help. Red Rooster I have never tried your food until this day....

Red Rooster have definitely redeemed themselves in the last few years, and a big kudos needs to be given to whomever has helped reshaped their menu and the ‘tastiness’ of each item. Their chicken is always very crispy and perfectly cooked, and never overly oily which is a major bugbear I have with KFC. The seasoning of the chicken (spicy or standard) and chips, likewise are also well balanced.

The minus 1 star for this particular restaurant is that they have on multiple occasions not fulfilled my order correctly, and considering it’s a 30min round trip from home, it’s frustrating to say the least.

The drive through staff need to step up their game as the ordering process is always awkward (I.e multiple people coming on the comms and asking the same question) through to fulfillment which is likewise, a hit and miss. Otherwise, in terms of the food quality and ultimate ‘tastiness’ compared to their arch enemy that has been my go-to staple over the years, RR is definitely...