Roule Galette Carnegie — Restaurant in Melbourne

We made a reservation for 9 (8 adults and 1 2yrs baby) at 7:15 PM last Sunday . When we made the reservation or when we were seated, we were not informed about any requirement to order a certain amount of food per person.

We had already had dinner before arriving, so we were too full to have dessert and ordered one tea per person including baby-chino instead. I ordered French Earl Grey tea, and while the other members had already finished half of their teas, I had not yet received mine, so I asked them to check my order. My tea was served last. Just as I started drinking, the female owner came over and complained that we didn't order enough food despite making a group booking, which prevented her from accommodating other customers.

We explained that we were not informed that we needed to order a certain amount of food per person, and we thought ordering one tea per person would be better than ordering a few dishes to share. I also mentioned that I just started drinking my tea as it was served late. She then told us to finish quickly.

About 10 minutes later, a male staff member came and told us, as the owner had explained earlier that we were taking up space for too long without ordering enough food and asked us to leave. There were empty tables, and no one was waiting for tables. I explained again that we were not informed about needing to order food, but he said it was common sense. (Hey ! Not in Australia, mate)

It took a long time for all the teas to be served, and I received my tea just a minute before the female owner came to us, and I had only drunk about a third of it. When I asked what to do with my still hot tea, he said , "FINISH IT."

He then talked to the female owner again, and she came back but stormed off to the kitchen as we tried to explain. We felt a bit upset and immediately paid the bill and left. But guess what! We were charged for an extra cup of French Earl Grey tea. We ordered one tea per person for 9 people, but we were billed for 10.

One of my friends spilled her tea and asked for a hot water refill. They gave her cold water in a red jar instead but still charged us for the tea. Is that right? Thieves!

—————————————————— EDIT: after owner left the replay review;

Could you point out, one by one, like you do replay on reviews what exactly I lied about? I'm being so detailed in explaining the situation that you have nothing to say, so you're the one lying!

We were happy until you and your staff complained us that we didn’t order food and we didn't mind that the tea was served late at all.

Well, you could have explained to us, but we were disappointed with your tone and extremely rudeness which is why I left a review.

If you had told us that we couldn't order drinks only before taking our order, we would have left. But you told us after taking the order and while we were already drinking.

As you mentioned in one of your reviews, your shop is a dessert place, not a profer meal restaurant. Why would you think we would order a meal?

You need to reflect on the quality of your service.

Why is there no mention of the overcharged tea price? Will you be...

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