Sandringham Hotel — Restaurant in Melbourne

When it comes to bartending and waitressing, few people demonstrate the level of expertise, professionalism, and charisma that Pia brings to her role. Over my many visits to this establishment, Pia has consistently exceeded expectations, proving herself to be an integral part of the team and a major contributor to the overall atmosphere. Her abilities in communication, pouring beers, and providing exceptional waitressing services deserve a thorough review, as they set her apart from others in the industry.

Communication Skills One of Pia’s strongest assets is her outstanding communication skills. From the moment you step into the venue, she greets you with a warm and genuine smile that immediately puts you at ease. Pia’s ability to engage with customers of all backgrounds and personalities is truly impressive. Whether she’s explaining the specials, recommending a drink, or simply having a casual chat, her tone is always friendly, professional, and engaging.

What sets Pia apart is how effortlessly she tailors her communication style to suit different customers. For those who are new to the bar, she’s patient and helpful, walking them through the menu and offering personalized recommendations. For regulars, Pia remembers names, preferences, and past conversations, which creates a sense of familiarity and connection that’s rare in the hospitality industry. This level of attention to detail in communication not only enhances the customer experience but also fosters loyalty and repeat business.

Moreover, Pia’s ability to multitask without losing her composure is incredible. Even during the busiest shifts, she remains calm and approachable, ensuring that every customer feels heard and attended to. She’s also an excellent team player, communicating seamlessly with her colleagues to keep operations running smoothly. Her leadership and clarity in the bar environment contribute to a more organized and efficient service, which is a testament to her professionalism.

Expertise in Pouring Beers Bartending is an art, and Pia has mastered it to perfection. One of the highlights of her service is her skill in pouring beers. It might seem like a simple task, but anyone in the industry knows it’s far more than just pulling a tap. Pia approaches beer pouring with precision and care, ensuring that each pint is served at the perfect temperature, with the ideal foam head, and in a way that enhances the drinking experience.

Her knowledge of different beers is another aspect worth mentioning. Pia doesn’t just pour drinks—she knows the stories behind them, from the brewing process to flavor profiles. This makes her a valuable resource for customers who want to explore new options or learn more about their favorite brews. She’s always ready with a recommendation based on a customer’s taste preferences, and her suggestions never disappoint.

On top of her technical skills, Pia’s speed and efficiency are remarkable. Even during peak hours, when the bar is packed and orders are coming in nonstop, Pia handles the pressure with ease. She keeps the flow going, ensuring that no customer is left waiting too long for their drink. Her ability to balance quality and speed is a rare skill that sets her apart from many in...

Last night we had dinner with a group of friends at your venue. I ordered a Caesar salad. It came and presentation was poor, the egg had clear egg white in bits and the bacon was not cooked properly. I took a bite and it wasn’t nice. A lovely waitress came by and I gave it to her and said I’m sorry I can’t eat this it’s not very nice. She offered for me to get another meal which I said thank you and didn’t bother to get one. My friends gave me some of their food and theirs was very nice. The waitress then comes back and asks me to order something else and I tell her that’s fine I’m good. Then she says we can give you a refund which I honestly didn’t even bother asking for however she offered so I said my husband will come up to the bar and get it. what happened next flabbergasted both myself and my husband. My husband comes back to the table and tells me that the manager wants to hear the feedback about the salad from you. I was surprised as the waitress offered me a refund I didn’t ask for one so I go there and this woman without asking me starts telling me that the egg in the salad is cooked 63 or 64 degrees I wasn’t sure why she was going on about the egg repeatedly mind you like a broken record because it wasn’t just the egg that was bad in the salad. I told her the salad was below average compared to other Caesar salads I’ve had and it needs to be improved. I then proceeded to say the other food had by my friends was very nice. Also, I didn’t ask for the refund the lovely waitress came to me. Tia as we found out her name later was making us feel that the only way we would get our refund is if she was satisfied with the feedback. over a $23 salad!! She wanted feedback she got it. I didn’t even ask for a refund!!! She was repeating herself and wouldn’t let us speak she was using her hand and telling us enough enough do you want your refund or not. She was so rude and her behaviour as a manager was unprofessional and the worst my husband and I have ever seen in customer service. She wouldn’t tell us her name, her staff were petrified to tell us her name. Feedback for the hotel unless you are extremely understaffed and cannot find a manager/ leader who is going to represent your hotel with professionalism and a high level of customer service reconsider having this woman as...

Sadly, my wife and I found The Sandy experience to be very ordinary. We came for lunch 14/09/2025. It's the first time we've been here...we may have just got a bad day. The premises are quite aged and run-down in appearance. The whole dining area had numerous tables that were still left with the dirty plates and cutlery of their departed diners. Possibly lacking in staff numbers, we could see that the wait staff were doing their best at providing service and attempting to also clear tables. We felt the wait staff were overwhelmed and certainly not fully attentive of our own needs. This is probably more indicative of the environment than the staff personally. The kitchen was not at all helpful in putting together a simple garden salad that omitted the onion content which is a serious allergen to my wife. They said "No! Can't be done". This simple request is never denied by any other establishment we go to. The chefs are always able to oblige, just not at The Sandy. My schnitzel, chips and salad were very plain and boring. The schnitzel was too dry, the salad too plain, and no gravy was offered. We regularly dine at The Brighton Hotel. Chalk and cheese! The Brighton Hotel should be the yardstick. The Sandy management team would do well to go there to see how a good meal service operates. Lastly, the underground carpark needs lighting. Mid afternoon on what was a bright sunny day, we parked underground near the loading bay. It was almost pitch black there. My wife found it somewhat...