Sandwich Chefs - Northland — Restaurant in Melbourne

We ordered two roast pork rolls, and thought they could come in a meal with chips and drink. They didn't, which is fine, but the staff member who served us didn't understand what we wanted despite saying it about 3 times.

We ended up with a roast pork roll, and a plate of veggies with roast pork and chips. Not a bad outcome, but not what we ordered. The second staff member who served us swooped in and saved the day, and we were happy to cut our losses on the second roll as not to waste food.

If that were it, 3 stars, but when we actually ate the food, it wasn't great. We'd been to another Sandwich Chefs elsewhere and it was amazing, but here the gravy was lukewarm, the pork crackling was ridiculously salty, and one of the servers only had one glove on, meaning she touched our food with the same had that had handled cash...might try it again in the future, but not for a while.

I think when all your staff are as attentive as the awesome glam woman who served us secondly (and cut back on the salt on the crackling!) we'll be back to try again! Hopefully new time we'll be able to...

My partner found a sizeable chunk of broken glass in their chicken wrap here. They returned it and the staff took the broken glass, threw it on the floor and then denied that there was a piece of glass in the first place. the manager dismissed any concerns my partner had and continued to lie that there was no glass. no refund was offered. Absolutely ridiculous behaviour.

unfortunately for them, my partner has significant photographic proof. Despite several calls and emails to 'head office', we are yet to receive a response.

it's bad enough finding a piece of glass in your food, but the blatant disregard for customer service or concern is not only appalling, but a deadly serious health and safety concern for any other customers eating...

The worst pork roll I ever had! The bun was dry and stale pork was cold and the measly amount of cracking and gravy I could mention which I was lucky to get that after asking for it I even had to ask for salt and pepper not worth the $12.00, overpriced rubbish at best, or so that it cost. The girl was unpleasant that served me and wasn’t wearing a mask!!! I wouldn’t even give it a star if I could! Next time people go next door where either place serves fresh salads and sandwiches. Avoid this place at all costs...