Schnitz Greensborough Plaza — Restaurant in Melbourne

‼️If anyone thinks about ordering through Menulog, especially to order Schnitz, please think again.

I'm all about supporting local and usually order from independent restaurants, but chose Schnitz Greensborough for a change. Ordered at 6.10pm (ETA as 45-50mins for delivery), order wasn't approved by the restaurant until 6.35pm, by this stage I was already on the phone checking whether they were actually open.

I proceeded with the order, to which it said delivery would be 7.45pm. 7.50pm arrived, still no food, my 7 year old daughter in tears from being so hungry! Back on the phone asking where our food is, with them trying to offer a $10 voucher for our inconvenience.

8.25pm, food finally arrives. Cold, wrong parma (which looked like it was run over by a truck), salad missing and my daughter's food was tasteless and soggy.

I called Schnitz directly, rather than dealing with the 3rd party and the manager was useless. Couldn't find my order, blamed Menulog for not having drivers and that they could do nothing about the food being cold. I told them I needed them to provide me with the parma I ordered and the salad that was missing and they said it was too late to organise a driver to do this.

Now, I am a level headed person, who gives things a chance, but this has happened too many times with Menulog, all with different local restaurants. Service is non existant and they don't care - you can tell they have scripts at the call centre.

Moral of the story, should have...

Awful place. Very poor value for money. Taste was average. This is fast food served slow. Adults shouldn't eat here.

We ate in and the table was not wiped properly. A bit sticky! I noticed the table next to us was piled with dishes and wrappers from previous customers when we sat down.

After a while the staff took the garbage away but didn't wipe it down before the next group sat down. If you cant wipe a table then don't allow people to sit there. It's covid times. Even without covid that gross and dirty.

If you like snitzel go to a local cafe, takeaway, pub or RSL for better food and ambience for half the price. Most people who go to this kind of takeaway have reasonable expectations about what they want to eat. The place is like McDonald's or Hungry Jacks but with snitz.

If the meal is described as having chips then put some chips on the plate. Chips are very cheap to buy wholesale so don't skimp. That's why a lot of places bulk out thier meals with chips. I guess 6 chips is technically plural but the picture on the menu had a lot more than six. I reckon I could have eaten at least 8!

There's a lot of positive reviews here and to be fair the reviewers experience may have been different to mine. Alternative universe different.

Reviewers giving 5 stars and "best snitz ever" need to turn it down a bit. Get out and eat at some nicer places. Most of them can't be found in shopping centres.

Of all the places that serve snitz (there's a lot) this would be the bottom...

We arrived at 745pm ready to spend too much money for Schnitz. (Delicious but overpriced). At 745pm we were told they were closing at 830pm and that we cannot “eat in” we can only order take away. Wow. Then we proceeded to sit down somewhere whilst our food was being prepared, only to be stopped by mopping girl telling us we couldn’t sit anywhere up to a certain point because she was just about to mop there. So we had to squash on the only available table with a family of 5 eating their dinner. Embarrassing. When the family saw us eating our food outside Schnitz they were astonished that we were told we couldn’t eat in. The family commented that a restaurant shouldn’t start cleaning until they are closed. We agreed. Cutting back on staff wages to get them out the door earlier doesn’t make for good...