We love this pub but tonight they disappointed to a point where we just won't be back. We reserved a table for dinner.  We arrived on time,  ordered and paid for food and drink at the bar, taking our beers to the table, we waited for food. No sign of food after 30 minutes so chased it up with bar staff. Another 15 minutes, no sign of our order and no communication from the staff as to what happened to our order or when we might see it. Chased it again.  A full hour after ordering, we asked for a refund and an explanation. We were refunded with the explanation being the kitchen didn't recieve the order.  Fine. But tell us that the first time we ask,  not when we're leaving.  Mistakes happen,  orders go missing.  We understand.  But a little up front, honest communication goes a long way. Really disappointed in the poor service from a customer-centric business who apparently has zero interest in meeting basic customer needs. To the Terminus team, do better.  Engage with your customers, acknowledge mistakes and make an effort to ensure a simple lost dinner order doesn't turn into a 1 star review.  If you're reading this review, there are loads of other places to spend your time and money who'll be happy to look after you.