Extremely rude customer service of the man owner who argued with a client who he had communication breakdown today amongst other customers as CCTV was recorded in his restaurant. The way he treated me today was too much unacceptable just because he could not remember what he communicated with me. He shouted at me & pointed at my face just because of the miscommunication. Generally, in order to service clients, the staff miscommunicate or missing an order is very common. You can just remind customers in a proper way as they come to as a client. I did not expect the food to be done as I wanted but I think the way you talk to the clients is not the proper resolution. The way that you did is more criticism & resistance. He said “Who are you? I don’t know you why I have to cook for you?” Too rude too much. I have never faced any poor customer service like this in my life & he badly treated me the same way twice.

I was sitting to wait for my food which he cancelled as he said I did not inform him anything & went back home without paying which was very unrealistic. I had to switch from dine-in to takeaway as my son was very sleepy & cried. Importantly, before I went out to dropp my son at home I did go to talk to the owner at the counter that I am coming to pick up and pay after the food was done. If you told me that I need to pay first I surely can pay as I was not told by you that I need to pay first & my home is just 2 mins walk to be back. The convo was unclear but I was blamed for going out without paying. (Who knows what you want if you don't inform clearly??) He also said you made me waste 1 client why you changed your mind!! (omg your speech was too much unacceptable ) He actually acknowledged that I talked to him before I went out and come back to pick up food again & did not ask me for paying first. He said when I was waiting that you went out without telling me anything (emotionally shout& keeping arguing without giving me a turn to talk) This owner did to me like this twice which was too rude. He was a forgetful person who doesn’t accept the words & blamed clients that they did not tell him anything which is a liar. I would like to proceed with the law further as there was unacceptable. He said he is gonna cook aside thank you so but to be honest, no one would like to eat the food of the poor services already. He said I expressed rudely. It seems like he did not recognize himself who actually acted that way at first.