Unfortunately had a terrible customer service experience tonight. We ordered online and came on time to pick our pizzas up, when we were told it would be 5 mins - no problem at all! We continued to wait for 30 mins more and during this time received no recognition or apology from the girls serving at the front of the store. We watched them stand around and move slowly with seemingly no concern for the people that were waiting on them . Eventually the girl putting the pizzas in the box from the oven called out our order - and without looking behind her just put it on top of the pizza oven. The other front register girls took phone calls and did anything else than pick up the order and hand it to us. We tried a couple times to get someone's attention to hand it to us and we got brushed off. Finally we told one of the girls that the pizza behind was ours as we had seen it be placed there. She then replied with "no that's not yours" even though we had clearly heard that it was. I had to explain that our order had been called before she had a proper look and then handed it over. Absolutely no problem if it was just busy - but this experience just lacked basic customer service decency.