toro sushi & poke — Restaurant in Melbourne

I've been a regular at this joint, enjoying their food on a weekly basis. However, my recent visit has left me disheartened and compelled to share my experience.

Today, during a simple order for two salmon sushi hand rolls, I faced an unexpected ordeal. Politely reminding the service staff about my preference for a paper bag seemed to trigger an unwarranted display of impatience and frustration. What's more, when my 4-year-old son innocently asked if we could dine in, the reaction was even more disappointing.

This occurred during a quiet time, with no other customers waiting, making the unpleasant encounter all the more perplexing. As someone who has been a loyal customer, visiting at least once or twice a week, this sudden shift in service left me questioning the overall customer experience.

I believe in constructive feedback, and I hope this reaches the management's attention for improvement. Unfortunately, based on this experience, I am hesitant to return to a place that was once a favorite. It's disheartening when a simple request for a paper bag leads to such an uncomfortable encounter, and regrettably, it leaves me with no...

We won’t be ordering from them again. This wasn’t our first time, but it will absolutely be our last. The food arrived in a complete mess . the packaging was narrow and unstable at the bottom, wide in the middle, and crammed tight at the top. The seaweed, poorly wrapped and placed on top, leaked everywhere. The rest of the food got smashed and soaked. It was clearly packed without any care, and although delivery handling plays a role, no proper packaging would’ve allowed this to happen.

But the worst part? When we called to explain, the staff questioned whether we were exaggerating until we sent photos and she was clearly shocked. All we asked for was a reorder, but she just flatly said there was “nothing they could do” except offer a refund. No apology, no sympathy. If she had shown even a little understanding, we wouldn’t feel this upset. But between the poor food quality, bad packaging, and dismissive customer service, this experience was the final straw. We will not support this...

Have been visiting and it's been my go-to lunch place, but one of my very recent visit is very unpleasant. One of the front counter staffs being very rude and dissimisive when I tried to placed my order. She just turned away and huffing and puffing. The other customer on the other register seemed to feel the same and we were like whats that about. This is not the first time and I brushed it off most of the time. Tbh this is a very dissapointed encountered. Maybe you have good enough business to not care, but doesn't...