Lost the plot is probably the way I would describe it. Perhaps this is some Melbourne coffee snobbery I don’t get, but being greeted with a huge sign it’s hard to walk past saying “wait to be seated” and then having to stand there barely inside the door, whilst common in Restaurants, is not in cafes. It’s fine if there is a person whose job it is to meet and greet people but you stand there as the cafe works away. Then you don’t get a menu just a QR code. If you don’t use that you’re handed a small menu without all the items on it and it’s counter service. Look, if the prices reflected the fact that we’re doing the ordering for them that’s fine, but this place is expensive!!!! I mean for $5.20 you get a flat white which is 4 sips of coffee. It’s a brilliant coffee. That’s for sure. But this push to make the customer bend to what makes cafes job easier or more cost effective whilst charging high prices ($33 chicken and salad, $30 burgers with chips) is beyond reasonable. I have a Vanetziano Roastery just down the road in Brisbane and it’s friendly and welcoming and the coffee is great and I would never ‘complain’ about them ever. But this huge Roastery in the center of coffee culture in the universe is so snobby it hurts.