Domino's Pizza Mudgee — Restaurant in Mudgee

Last time this happened I swore I would never get domino's in Mudgee again. Stupidly I try to forget and please the child for a treat only to be punished with the same chaos as last time about 6 weeks ago, Nothing has changed,and no more excuses, that's well enough time to fix continuing problems ! Serious management issues, appalling customer service, not one staff member made eye contact and asked our name for order. After half an hour wait an actual adult came out a yelled out there was an issue with the orders (exactly the same thing said last time) get your act together domino's! If that's an ongoing issue don't set these poor kids up for failure consistently and if its not a glitch get the Mudgee store fixed! There were about 10 people inside waiting for orders and all received the same treatment, one man said he'd had enough and to cancel his order and walked out and the girl staff member replied with something like "we'll throw it on the floor" ! Wow, we all get put under pressure but thats disgraceful for team morale for every kid working there to see and terrible customer service. It all could have been avoided had there been just one person manning the counter, communicating with customers and being friendly keeping the peace. When order was finally received no apology offered no thank you have a nice day, where's the customer...

I've been meaning do to this for a while. Back in March I placed an online order to be picked up at 5:45pm. I've done this a couple of times before if I don't have time after work to pick my kids up and cook dinner. This particular day, when I turned up at 5:45 to pick up, it shows there is a 16 minute wait on my order.........the order I placed, online, hours before, specifying that time! So, I wait for about 20 minutes to have only 2 of my 3 pizzas made.....they forgot one. So I wait for them to make the one they forgot. My convenient pre order where I should've just been able to walk in the door and collect took them 26 minutes to get right. I got in the car to find the most bare, tasteless pizzas I have ever seen. Unfortunately I had no time to take these pathetic pizzas back as I was now running horrendously late due to their not having my pre order ready on time. So I write directly to Domino's with all details, photos of pizzas etc and you know what they said? NOTHING! Didn't hear back from them at all. That was the last day I set foot...

Very bad service and poor management skills. Had 3 pizzas delivered that looked to be large not the XL like I had ordered. Called the store and they said there must have been a mix up and would remake and deliver. Waited a further hour with no delivery. Called the store again and spoke to the manger who advised me that they were in fact XL pizzas. ( Must have shrunk during transport and looked to have no intentions in remaking my order ) I continued to state I've ordered XL before and they look to be large to me. I said so now I’ve been waiting over two hours have 3 cold pizzas and very Hungry kids. He said yet again he would remake and deliver fresh pizzas. I had waited another hour before making my kids two min noodles. Because the pizzas that were originally delivered were cold and gross. Very disappointed with the hollow promises to remake my pizza's twice and waited over five hours in total before going to bed with no meal. Will not be buying from your store ever again and will definitely let my family and friends know to...