Diggers — Restaurant in Mulwala

Waiting in line to order dinner while being told by rude staff that i and a number of customers were lined up in the incorrect locations. If you want customers to line up in the correct lines then start listening to your customers and make changes here are a few: Enlarge your A4 posters at the front of each queuing line as they aren’t visible when you have customers already queuing. Get rid of all your signage on the bar as it’s way too busy and confusing Make the meal ordering queue easier access as it looked like it was closed last night.

Then while ordering my meal and asking for salad and vegetables instead of chips I was told this wasn’t possible. I asked the staff member if it was possible to at least ask the question on my behalf to the chef or management I was again informed that this wasn’t possible. While waiting for my meal I asked a staff member on the floor the question that answered to “sure no problems” and even brought the meals to our table, thank you 👍 To the rude staff members taking meal, drink and dessert orders especially the one with blonde long hair 👎do yourself a favor and change jobs as you obviously have no Customer service and please note that this came from a customer that was in the queue with me. It wasn’t necessary to speak to your customers and treat them like school kids getting into trouble. Remember they are your customers and not your enemys and to the staff member that couldn’t be bother asking for my order to be changed, it’s doesn’t take much to provide customers service. Give it a go next time instead of saying NO without asking or also get out of the hospitality...

I should preface my review by stating we have made a fatal mistake in holidaying in Yarrawonga/Mulwala early in the week. All my plans were out the window because nothing much opens til Wednesday!! So with plan A and plan B falling flat, we asked a local “is there anywhere open for lunch?” They sent us to Diggers. All good signs in that there were big smiles everywhere on the staff. The meals are the usual “club fare”. But certainly plenty of it, and good quality. We had placed our order (roast of the day and lime squid) and sat down with a drink …. And our buzzer went off less than ten mins later. It is reminiscent of the border clubs in that there are lots of tables in ranks, but they’ve made an effort and it had a nice feel. Price wise, our two meals, a pint of beer and a big coke only set us back...

went to Diggers for lunch. Service staff seemed a little cranky, attitude came across as we are here because we have to be. I accept that working in hospitality the place was probably understaffed and hospo workers get underpaid, however, at least use some manners when dealing with customers. No smiles, no thank you, no nothing from the girl who took our food and drink order. Prices were reasonable.

Even though they messed up my order, they were very quick to fix it, (didn't seem happy about having to though), and serve what I had originally asked for. The food quality was very nice, large portion servings, and the seniors meals friends ordered were beautifully done. It is lovely that seniors get a choice of soup or desert...