Burger Urge (Tamworth) — Restaurant in New South Wales

I really wanted to give a better review for Burger Urge but the last 2 times have been less than stellar. On 29th April I order and pay via their webpage which said the burgers would be ready for pickup at 6:50pm. I arrive on time only to be told we haven't got that order. When I informed them I ordered on line the counter staff checked the docket machine and found my order which had been sitting there the whole time. The burgers were then made quickly and as a compensation I was given a complementary burger voucher and a complementary fries voucher both to use at a future time. Fast forward to 20th May and we felt like Burger Urge again. This time I wanted to use my vouchers so I ring the order through on the phone. When I asked how long the order would be I was very casually told, "Oh about 15 minutes". Okay then I rock up at after 15mins to find my order waiting on the counter. I proceed to pay and gave the counter staff my two vouchers. This is the same counter person as last time. They couldn't get the fries voucher to work so they handed to task over to one of the kitchen staff who sorted it out, but forgot to use the burger voucher that I had given them. During all this time my order is sitting on the counter getting colder by the second.

So to finish I have two pieces of advice: -To Burger Urge Management. Train your staff properly. -To patrons of Burger Urge. Either order in and eat there or for pick up order when you get there. That way at least your food will be hot.

P.S. I do like the food there but I feel they are letting...

No beer on tap! $10 for a bottle of Great Northern. I paid for 2 bottles to be served one before food and one with it. Despite the girl behind counter ask my sitting place, it took a while for the older girl who was permitted to serve alcohol drinks to find me after asking almost every single table if they ordered that! The surprise was when I drank the first sip realised the bottle neck stinks of oil as the girl had grabbed it with her oily hand just after getting out if the kitchen. Bit afterwards I received my food which was Smokestack that was supposed to have smoky tomato relish in it and some fries with onion rings as sides. The smoky tomato relish literally was a joke; just some normal tomato paste on the base bun! The burger stank like old frying oil and tasted terrible. The side when arrived with the main food were already cold like been taken out of fridge! As expected the second drink never been delivered until I walked to the counter and explained for the same person who took my order that I ordered 2 drinks and I want my second one! The same girl turned up with her oily hand and cracked up the bottle and handed it to me. I never ever would try that specific Burger Urge branch in...

Mixed feelings about my dinner tonight. The ambiance of the place was beautiful Customer service was good as well Food arrived at my table on time. But serious concerns about the portion size. Jalapeno Poppers were $7 for four small pieces. The pieces were so small that it couldn't even fill the basket that was served with. Dirty fries looked fine initially. Portion could be better considering the price but once I ate them - too too salty. And the more you eat the saltier it gets. It was obvious if you put extra seasoning in your chips, add bacon and cheese then it would be salty. Then why was is served as such. Waikiki Fried Burger looked beautiful. The only problem was the chicken felt a little bit dry and again it was soo salty. Byron Grilled Chicken Burger was so plain. No flavour in the chicken, bun looked so pale. It could be much better. Overall, this place looks much better than it tastes but it can be so...