Forum 6 Cinemas, Tamworth — Local services in Tamworth

Disappointed with My Experience: Minecraft Movie Session, April 8th at 7:45 PM

I was really looking forward to seeing the new Minecraft movie, but I left feeling frustrated and let down by the cinema’s food policy and how it was handled.

I bought my ticket in person while clearly holding my dinner, which was a simple container of rice. I even purchased popcorn and a drink at the same time to support the cinema, as I didn’t want to seem disrespectful. The staff member who sold me the ticket saw the food I had with me but didn’t say anything about outside food not being allowed.

When I went to enter the cinema, I was stopped and told I couldn’t bring my food in unless I either threw it out or left it behind the counter. While I appreciated being given the option to leave it there, I hadn’t eaten all day and needed something more substantial than just popcorn. I’ve never had a problem bringing food like this before, and it fit neatly into the cupholder without causing any disruption.

The experience left a bad impression, and I ended up asking for a refund, which they did provide. I didn’t bother requesting a refund for the snacks I bought, though looking back, maybe I should have. Instead, I went home and watched something there.

Having policies like this is understandable, but the inconsistency and poor communication make the cinema feel unwelcoming. If staff can see someone clearly holding food when purchasing a ticket, that would be the right time to explain the rules, not when the customer is already on their way in. I’m not giving this a one-star rating because I was given a refund, but I do hope this feedback encourages better customer service...

This is an incredible place. All the staff are wonderful. Great selection of food and drink with cheap deals. Always clean and with a good vibe. Sometimes films are shown in cinema one, and that one has the best sound and biggest screen but it's also the coldest in winter and the seats have no cup holders so it's not really that good. Seems like most of the time you get sent to cinema four. It's a good one. They do surcharge for EFTPOS which is terrible and unnecessary but to be fair if you are a member (it's worth becoming a member) the prices are very reasonable. They don't check bags or anything so it's pretty easy to bring in food but honestly the food they sell isn't that expensive. The cool combo is a good deal it comes with a choc top and they have some pretty interesting flavours. The staff are very nice unless you have your phone on or your feet on the seats in which case they might give you a stern talking to. They'll also tell you if the Marvel movie you are about to watch has an end credits scene or not if...

Whilst visiting my parents in Nundle over the Christmas break, I decided to head in to town to watch a movie as Nundle is pretty quiet. Since it was the 31st Dec, I decided to ring the cinema to make sure they were open where the voice message said, "We are open from the 29th to the 4th of Jan." Travelled over 40 minutes in to discover that the movies were closed as they "shut late". Decided to go back in to town again today on the 1st of Jan as they said they were open. Arrived at 10:30am to find that they were again closed and "opened late" that day. Numerous other people were as frustrated as I was as they turned up to find the cinemas closed. I then waited around until they opened at 12pm to stand in line for 15 minutes. Decided to go home after the stuff around. No information on their website regarding specific opening times or dates. Thank god I didn't spend my money here,...