Hungry Jack's Lavington — Restaurant in New South Wales

Dear Hungry Jack’s Customer Service,

I would like to bring to your attention an unpleasant experience I had at your Lavington store recently.

I went through the drive-through and placed my order. The staff member instructed me to wait in the parking lot instead of the designated waiting bay, which I know is a common practice in the fast food industry when orders take longer to prepare. I followed the instruction and waited patiently in the parking lot for at least 20 minutes.

After waiting for an unusually long time with no update, I returned to the drive-through to follow up on my order. To my surprise, the staff member denied asking me to wait in the parking lot and insisted that she had told me to wait in the waiting bay instead. I am certain that I was told to wait in the parking lot, but she dismissed my concern and claimed that I had misunderstood.

Even if there was a misunderstanding, I feel that the situation could have been handled more professionally. There was already another vehicle in the waiting bay when I was asked to wait, which is why I moved to the parking lot as instructed. The staff failed to check the parking area, even though it is common practice to ask customers to wait there when the waiting bay is occupied.

What made the experience worse was the rude and unprofessional attitude of the staff, which made me feel as though I was at fault for something that could have easily been managed better from their end. Unfortunately, this is not the first time I have faced such poor service at this location.

I hope you take this feedback seriously and address both the communication issues and the staff behaviour at Hungry Jack’s Lavington to ensure a better experience for customers in the future.

Thank you for your attention to...

Ordered a large Nugget meal and an additional large drink. No one in restraunt at time of ordering. Long wait for food that was already available ready made on the chip stand not waitingto be cooked. Took the food to the table consumed a chip this was cold. So I had put my fingers on this to feel further in the pack to confirm cold.

I reported to the counter was very polite asking for fresh ,hot chips. The lady grabbed them off me stuck her finger / hand in them to check the temp. Instead of throwing these chips in the bin she put them in the fryer re dunked them and put them in the tray to be served she mixed these through chips and then re served these to customers. I had to alert her that I did not want recooked chips I wanted fresh chips. Despite me taking these chips away and consuming them, and her putting her hand / fingers all over these she still re cooked and re served...

WARNING - No star review!!! Treated my grandkids to a 'meal' at a relatively new Hungry Jack's outlet at Lavington, New South Wales. Without a doubt the worst burgers and service I have ever experienced in all my world-wide travels over many years. Waited over 15 minutes for cold burgers missing most of their toppings, no cup covers, a drink missing a straw and an absolutely awful bubble tea. The left photo is supposed to be a Roadhouse Jack's Fried Chicken burger (pretty sure it should have more than just bun, chicken and sauce). The specimen on the right is supposed to be a Roadhouse Whopper (note the thick cut tomato and lack of any lettuce or heat!) Unfortunately I wasted AUD$44.40 here on quite possibly the worst meal I have ever encountered. My advice is to avoid this place at all costs! Never again!!!! PS: I only added a star because I couldn't post...