Cazalys Palmerston Club — Restaurant in Northern Territory

Booked to attend my grandmother’s 92nd birthday here. 30+ people booked for dinner. On arrival my pregnant wife was refused at the door, as were multiple other family members for the reason:

‘our liquor laws require a physical copy of a drivers license or you can’t enter’.

We requested a manager who was also unfamiliar with liquor licensing requirements who parroted this reason.

The manager was an incredibly rude woman who was rude to the remaining paying guests throughout the evening, demonstrating poor service and the utmost incompetence. She continued to say her liquor requirements require all patrons to provide physical ID and refused photo versions of the same identification, saved to a wallet app, which require government verification.

This is not a requirement in any other restaurant in the country. If this was a club policy, it was not mentioned once during our exchange. We requested proof of this law and policy and she refused and told us to look it up.

Our 92 year old grandmother was not able to see some of her grandchildren for dinner, several of which flew up from interstate for the occasion. Directly, Cazaly’s have lost 20 customer’s business who live locally tonight, and hundreds more due to word of mouth, and hopefully even more from this review.

The way you treat your customers is disgusting, and the way your managers lie to justify their actions is repugnant.

Nothing can be done to change this. If the owners read their reviews, I suggest familiarising your managers with licensing requirements under the liquor act, or at a minimum, simply stating they are refusing service because they want to, instead of lying.

No one attending was consuming alcohol (one of them was pregnant).

I had to convince the remaining guests to stay for dinner so that my Grandmother could still have something for her birthday, although even she required convincing to stay.

Thank you for easily the worst customer service we have received collectively in the history of ever.

Pull...

I visited this place for dinner on a holiday to Darwin recently. I wouldn't go there again unfortunately. My partner and I signed in at the front desk, and instead of asking us if we had been there before, the lady simply walked off and left us by ourselves. We then made our on way to the buffet section and paid $22 each for a buffet dinner that didn't even include dessert. It also had a limited variety. By European Cuisine (in addition to Asian) I assumed they were referring to the lasagne. We might as well have gone to Sizzler. The buffet section also has very limited seating. We asked a waitress where we can sit and she shrugged her shoulders and said she didn't know. We asked the lady at the front desk and she told us to find a table in the bar area. We filled up our plates and went to the bar section, but ended up walking out without eating our food. It is difficult to eat your dinner when surrounded by drunk people ordering from the bar. To make matters worse, I went up to get a drink, was waiting for about 10 minutes only to have the bartender completely skip me and serve someone else who only just got there. Sorry, but it was a horrible experience for my partner and I and completely...

First thing.. went inside the bottle shop and asked for a product.. the man said “no we don’t serve that here… after looking for it myself I ended up finding it….

Second thing… I Paid for a card just so I could use the bottle shop on a Sunday.. the man behind the counter said my card wasn’t reading and I should go get a new one made… went to get a new one made and the lady said there wasn’t anything wrong with the card…. So I walk back to the bottle shop.. the bloke behind the counter then says he can’t serve me because HIS card reader was playing up… I was annoyed at this point because he made me walk here and there pointlessly with no form of rectifying the problem… I even asked him to just run the card number and was told to leave…

I wont be using this bottle shop ever again and I will never suggest it to a friend

Darwin is too small place to treat people like this especially when you just wanted a few seltzers for a picnic with my...