Crust Pizza Kirwan — Restaurant in Queensland

My partner is Ceoliac and Crust used to be her favourite pizza place, however after our experience with them last night we will not be going back anytime soon. We had ordered a peri peri chicken, meatlovers, supreme, and gluten free ham & cheese pizza, and when we got home we had realised that we had been given an extra ham & cheese pizza by mistake. However the boxes for the gluten free pizzas had not been marked, and there was no distinguishable difference between the pizzas making us unsure if one, both, or none of the pizzas were made with gluten free ingredients. We called up the store, and the staff advised that they were CERTAIN that NONE of the pizzas were made with gluten free ingredients, and that we would need to come back to the store to RETURN the incorrectly made pizzas so that they could be replaced. Beyond the fact that the store demanded that we return the pizzas is rediculous, they also made no attempt to compensate us for the time wasted or inconvenience created by their lack of care and they showed very little care to the fact that if she had of eaten any of the pizza she would have wound up in hospital. This is an incredibly disgusting way to handle serious dietry requirements and a horrificly poor way to respond to your own mistakes. I hope that management uses this review to better train their employees, however they have now lost us as...

When i saw who probably was manager rudely responding to a delivery driver i just felt irritated with his behaviour and left without ordering anything. When i hear their discussion it seemed like they made the driver to wait so long because they did some mistake to make a pizza and they needed to re-do it, obviously it is restaurant`s fault and they should apologize to the driver for making him wait because of their fault. But instead the staff was saying it is not his problem. Come on man it is not your problem but because of you the driver waited for so long and will earn less money. On top of that the staff of this store was probably making some abusive comment on the driver in their own language - i didn't understand their language but from their expressions i guess they were saying something bad. If i had read the reviews before going there i wouldn't have wasted my time...

Usually I've had great experiences with this outlet and the food is always made well but unfortunately last night a part of my food order was forgotten and not delivered. After communicating twice by phone that it would be delivered and confirming the right address, it did not get delivered and the next day when I rang to ask what happened I was told "Sorry, we saw it in the oven and didn't know who it was for. Thanks for letting us know". No offer for compensation or refund at all. Could have been handled much better than it was; a waste of my...