Domino's Pizza Hervey Bay — Restaurant in Queensland

A horrific experience. Serious food safety issues, unhygienic environment, terrible service, improper chemical storage and a rude and uncaring manager.

App order 2/5/25. Went in and saw my order complete on the screen, and could see it sitting on the bench not in a warmer. I waited for some time at the counter and could not get the attention of staff. I signaled to one of them who handed me the order.

The box hadn’t been put together. When I went to assemble the box myself I noted two items missing. I informed the person working and he went back and brought my order back to me after some time.

The kitchen was filthy. Chemical bottles on the floor, pizza trays on the floor. One female worker joking and squirting sauce over a pizza box. The kitchen was absolutely filthy.

I got home and my order was again incorrect with an item missing. The pizza was cold and undercooked.

I phoned the manager and explained my feedback. He was rude and dismissive and made no effort to resolve the issue.

Terrible hygiene, Food safety issues, Chemicals on food prep surfaces and on the floor, pizza trays on the floor and a manager who doesn’t care and was condescending.

His excuse was it was a busy night. It was 8pm and my order was one of three on the screen and I was the only...

I recently made a purchase for a couple of people I work with and I forgot to grab a receipt at the time of purchase. This may not seem like a big deal but for work record purposes, this could have proved to be a massive headache for me. I rang the store and I was lucky enough to speak with the store manager Riley. Riley went above and beyond to track down my receipt from hours earlier in the evening and managed to find it for me Riley even went the extra mile and was able to send it to me because I was tied up with work obligations and unable to to return to pick it up. I think Riley probably deserves a pay rise because not only did he save my day, but he was professional and dealt with the situation like he was a fish in water. The pizza was also delicious and the service we received all round could not be faulted. Thanks for making my experience being in a tight spot a good one Riley. And thanks to the team for your excellent service and delicious pizza. See you...

Terrible pizza, terrible service. Had to get a reorder done and told I have to come collect which I told them wasn't possible. They did deliver the remakes. Pizza presentation was terrible! I called to complain, to which the only problem they saw was we were missing anchovies. Supreme doesn't look like a Supreme, I've been showing my friends the photos asking them to find it. In the photo there is 3 different pizzas yet all look like the same slop. Remakes were better, but Supreme still didn't look anything like the photos on wed site. I asked for creme fresh on only 1 and got it on all 3, they said it was just the cheese. Looked like the creme and other people in the house can't eat it as it makes them sick. I will never order from here again. Phone service was just as bad as the pizza. Edit: I was looking through the ratings and out of 60 ratings, 40 of them where 3 or lower stars. Majority were 1 stars. Maybe you guys should...