Gyo Japanese Tapas Bar Restaurant

We attempted to order takeaway for 6 people on a Saturday night, so keep that in mind. We tried calling ahead but the phone was constantly on hold or just ringing out. We decided to go to the restaurant and order takeaway (we wanted to spend some time at the Strand that night anyways).

When we arrived, we placed our (admittedly rather lengthy) order, while the phone rang off the hook next to him. It was picked up maybe twice during the whole exchange, but ignored most of the time. Guess that's why we didn't get through on the phone.

What followed was a 1.5 hour wait for food, and we needed to ask them about our food multiple times, just to be sure we weren't forgotten. The restaurant was decently busy and there was a lot going on with takeaways. Fortunately our order wasn't forgotten - other waiting customers were forgotten.

The food was great, but not worth the wait, or the service. This restaurant seems to seriously struggle with managing customer demand on busy nights. I recommend not ordering takeaway - instead dine in. Those customers appeared to receive priority over waiting takeaway customers. Perhaps the experience would be better on a weeknight!

Probably not going back. The experience stole our whole night and we ended up taking our food home and eating it there.