Hungry Jack's Burgers Townsville Domain — Restaurant in Queensland

We tried placing an order on the app, but it kept crashing everytime we wanted to check out. So we decided to go in to the restaurant. We placed our order on the machines, and decided to walk over to some stores to pass the time. Before leaving my husband tried to ask how long it would be - obviously so we knew not to stay away too long - her reply: "it'll be done when it's done" without even turning around to face him. If you don't want to be in a customer facing position, find another job young lady. I walked up to the counter, got her attention, made her turn around and asked again, to which I at least got a "3mins" spat in my direction. We got home, and we're very disappointed by what we received. Burgers were squashed, thrown together and tiny - why no boxes, at least for (what are supposed to be) the bigger burgers? Ordered 2 x Bacon Deluxe Hunger Tamer.. the BBQ cheeseburger was delicious and the size i would expect. The Bacon Delux was just sad - same size as the cheeseburger just with an extra patty and a piece of Bacon. For $20 each I would've expected more than what you normally get from McDonalds lose change menu. My husband also ordered sprite and got what tasted like bitter soda water that had, had enough of life. And neither one of us received the sweet and sour dipping sauce we put on the order for the 3 nuggets. Not likely to try hungry Jack's ever again if this is their norm.. burgers are being falsely advertised as being decent and they end up looking like a kids meals, rude staff and...

If you’ve ever wondered what it’s like to stare into the void of time itself, just order a burger at Hungry Jack’s. I popped in for a quick bite and emerged 20 minutes later, older, hungrier, and questioning every decision that led me to that counter.

After what felt like a brief sabbatical in the waiting area (seriously, I had time to reconsider my life choices and learn the Hungry Jack’s floor tile pattern by heart), my name was called with all the ceremony of a royal banquet. I was excited—until I opened the wrapper.

Now, I ordered a burger. What I received was an abstract art piece titled “Drenched Regret,” featuring what I assume was beef, barely distinguishable beneath a tsunami of sauce. It looked like someone had mistaken the squeeze bottle for a fire extinguisher. And to top it off, it wasn’t even the right burger. Unless “Chef’s Choice Chaos” is a new menu item.

Trying to eat it was like wrestling a slippery meat eel in a bun—an experience that left my hands, face, and dignity absolutely coated. I’ve seen less mess at a toddler’s birthday party.

In summary: I waited forever, got the wrong burger, and now smell like an aioli accident. Thanks for nothing, Hungry Jack’s. You’ve truly mastered the art of disappointment, with a side of...

Ordered pancakes weren't available even though on board with no notice. No apology was given. So ordered bacon & egg mcmuffin small meal deal, egg was very overcooked with bits of grey on it, asked for extra hot coffee got luke warm. Also ordered bbq breakky wrap came with no bbq sauce and the bacon was virtually non existent. Worst Hungry Jack's I've been too. The staff also need to be reviewed all had long hair some were tied back some had hair hanging from side of face. They should all be wearing hair nets. They also need to improve their customer service skills, no greeting, no smile, spoke that softly had to ask her to repeat everytime. Very frustrating. I know what is expected of a team member regarding customer service skills as I worked 3yrs in Coles Customer Service. These employees are no were up to task. Lots...