McDonald's — Restaurant in Queensland

I'm a delivery driver that had quite a poor experience with one of the staff at this particular McDonald's. I was waiting for about 30 minutes for a delivery order and strangely 4-5 people who came in after me all received their delivery orders except for me.

I had noticed that the food for my order had been sitting behind the counter for quite a while, because of this I asked the guy making the delivery orders if he would able to put it on the HLZ (Heat landing zone) for a bit so it can atleast not be stone cold.

He refused to this and argued with me about that it wouldn't help and that he wouldn't do this, I tried explaining that it would be atleast better than nothing and that I didn't want the food to be cold for the customer.

He then asked me if I wanted to talk to a manager about this and I said yes. He walked out to the back, returned later by himself and told me "Sorry mate, that's a no". I ended up exiting the store and unassigning the delivery order through the app.

I then decided to call the store to file a complaint and the manager there, I believe his name was Nash was shocked as he told me that this staff member had never come to ask him or any other managers on at the time. Nash was very respectful and apologized profusely for the inconvenience and told me that this staff member would receive a written warning.

As an ex McDonald's employee of over 9 years I try to be as polite as possible whenever I deliver for doordash as I can relate to the working conditions, so encountering an individual like this was such an incredibly frustrating experience that wasted my time and my earnings for that dash, alongside a doordash client that would have not received their food on time or in a state that was appropriate due to the choices of this particular...

What an absolute joke. Waited in the drive thru for over 15mins, drive around to ask the two workers out front of the store about our food who were too busy watching a fight which the police were already there by that time and when we asked the worker where I our food was she said quote “can’t you see I’ve been dealing with something”.. how rude, when they were quick to take our money but can’t do their actual job. Keep in mind that it was 04:10am with no one else waiting for food. By the time we received our order, our coffees had been sitting for who knows how long at this point, they were cold and disgusting and our hash browns were also cold. This store definitely needs to review their staff and teach them some better customer...

After already having one meal ruined by not even having the right stuff in it we get our refund meal another night and you lot can't even remember to put straws in your bags it's not hard especially considering you can't exactly sip a milk shake, also when someone orders nuggets that come with sauce in the meal and sweet n sour was selected put it in the bag too. How useless can you lot be you can't remember to put a straw or the sauce for the meal in. Not only that absolutely disgusting when you must have been rushing that badly because you slammed the burger box lid down with half the burger bun hanging out with a clear print in it from the grub who...