Zarraffa's Coffee Anzac Avenue (Toowoomba) — Restaurant in Queensland

My partner and I chanced upon this location in quaint little Newtown at approximately 7pm on a sombre April evening. We wished to wet our whistles with a somewhat basic order of a Coffee Frappe and a Chai Tea; unfortunately fate had other ideas. As we arrived at the drive-thru, narrowly avoiding several Mad Max-esque Holden and Ford vehicles hilariously fashioned to resemble those of an unemployed bogan, we began our rather rudimentary coffee order. All went reasonably well, though we felt somewhat rushed throughout the ordering process, given that coffee shops at 7pm on a weeknight are typically a rather lively venue. As I drove my Jaguar towards the next window, we were ‘greeted’ by the staff member (Sarah) who appeared rather amused at our order. She queried if our order was for one drink, and when corrected with our two-drink order, she appeared to be holding back juvenile giggles. The source of her entertainment, you ask? The fact that we had ordered a small chai tea. We were questioned, nay, interrogated; “was it a chai latte you were after?”. Sarah did not appear to quite grasp the concept of tea, and after no less than three trips back and forth to her manager, did we progress to the step of confirming and paying for the order. By this time my partner had shrivelled up and taken on a cactus-like consistency due to severe dehydration, and my personal lack of caffeination saw me unable to operate my own nervous system. Sarah was rather unaffected by the experience, and had progressed from her mess of giggles towards an aura of unspeakable smugness and condescension. Due to her previous track record with tea, we were sure to check that the cup we were handed did in fact contain hot water and a bag of tea, and when we confirmed this, we bid farewell to Sarah. As we drove away she appeared to explode into a fit of cackling based on the order following us: a blueberry muffin and a medium long black. (Yes this is a real review and the actual experience we had, won’t be back because I get enough attitude from...

If you could rate less than 1 star for this joint right now I would… There is literally no one parked in the car park, 3 cars in the drive through including us. They stuffed up our order at the voice box and we corrected it, to then sit between the first window and second window for over 18 minutes before finally getting to the last window where my partner went into Hypoglycaemia after a insulin injection after placing order and then delayed time to finally get to last window to be handed the incorrect order and correct them again to have the girl give us a smug look and walk off on us for nearly 10 minutes before a different lady came back and gave us the corrected drink and then handed us the other drink that had been sitting just inside the window for the last 20 minutes which was no longer hot and when we asked if it was still hot, We got the reply “Oh it will be fine”

Absolutely disgusting service when minimal customers around, no discounts or anything offered for nearly a 30 minute wait and a partner trying to deal with a very low Hypoglycaemia episode now…

Would get better service as speed from a McCafe...

So disappointing, came through for the first time in months because I wanted to give this Zarraffas another chance only to be disappointed again. Ordered a long black and a white choc mocha only for Heidi taking the order to correct me and say Amaricana? I’m sorry it’s not my job to memorise your menu, if the amaricana is the zarraffas equivalent of a long black then obviously yes there is no need to be condescending and rude. Then to get to the pick up window and turns out I should have corrected Heidi instead because I was given a standard Mocha. When I brought this to the baristas attention I was again not given any form of customer service just disgruntled employees. And then to get this coffee with no foam or white choc flakes. Knew I should have just made an instant, seems the only way to get a decent...