FRED Eatery — Restaurant in South Australia

Could not agree more with the sentiments of previous reviewers in terms of the disgusting attitude of the manager... "arrogant and unfriendly" "rude" "abrasive and unhelpful" "abrupt"

I attended with my cousin a few weeks ago and was treated with the same contempt and rudeness experienced by other reviewers. I asked a question about the menu, as did another reviewer, and was similarly met with pompous distain.

I had had a very busy day and unfortunately forgot to note my table number before going up to the till to order. The manager found this completely unacceptable and shoved a map at me while belittling me for slowing down service. I wasn't sure which of two tables ours was on the map and pointed to the one I thought was ours. He rolled his eyes. I note this seems to be a common experience, with one facebook reviewer stating "Never felt so unwelcome, not a smile or any form of courtesy from any of the staff members.Then, when ordering at the counter and experiencing the condescending customer service from the owner for not remembering my table number, I understood why everybody was in a such bad mood."

The whole exchange made me feel like I had barged into his home uninvited and was an enormous imposition on him. I wondered if he just didn't like me, or was having a particularly terrible day (we all have them sometimes) but after having seen review after review (both on here and on other platforms) mention the same common themes and experiences, it is very clear that it is not just me. One reviewer who had also forgotten her table number stated "The entire transaction felt like an annoyance to him and I left feeling like a kicked puppy." I couldn't agree more with this feeling.

As others have stated, bad news travels fast. One unhappy customer is likely to tell ten other people they know to avoid a place if they have a bad experience. It's a real shame the manager seems to think that responding to reviewers patronisingly, blaming them for their experiences and telling them not to come back is an appropriate way to deal with constructive feedback, instead of changing his ways -

"please leave FRED alone and find another establishment" ... "we do not believe this is a genuine review" ... "you did present a rather negative demeanour" ... "FRED remembers the situation well, albeit very differently...FRED agrees it is probably best we maintain a safe distance from here on" ... "We acknowledge that you won’t be back, and that is probably best for all concerned" ... "Please leave FRED alone, move on and find another establishment that better suits your expectations."

I'm sure I'll get a similar response to this review as others have had, or perhaps a suggestion that "you certainly are spending a lot of time on this – and we’re not sure that’s healthy" but ultimately the proof is in the multitude of other anecdotes which all say the same thing.

Perhaps during this terrible time in the world, where takeaway is the only possible venture for restaurants and cafes like FRED for the foreseeable future, the manager might consider how he can start to treat his customers with kindness at such a time as when FRED may be able to open properly for...

I never thought it was possible to feel so terrible after an experience with the owner and waiter. It was by far the rudest and most unprofessional service I've ever received.

I've been coming here for over 10 years and have often gotten a bit of attitude when tweaking an order. But our recent brunch with friends took it to a new level—they mocked us in front of other customers and laughed at us, both the owner and the waiter.

We simply asked to remove an egg and coleslaw from a meal (without replacing them with anything else), explaining it was a dietary request. However, because it was busy and those items were "critical" to the dish, we weren't allowed to make the change.

To make matters worse, they even forgot one of our guests' orders, despite repeating the full order back to us. No apologies were offered; they simply ignored us and our friends.

We called a few hours later to explain our experience and give the owner a chance to apologize. That clearly wasn't going to happen—there was no acceptance of accountability. I'm not sure what else to do besides write this review.

Honestly, I feel for the staff working there if that's the environment they're subjected to. The food is good, but the service...

Hi owner of FRED, I tried to reply to you but the google review doesn't allow this function. Obviously, I am antagonised by the Indian egg and indulged in my frustration for the lost Saturday/Sunday morning when I posted it. I think it might or might not potentially affect your business a little bit in retrospective thinking which might not be my intention, although I resisted myself to give a lower score than this... I love cooking and lived in a lot of places in the world, if you truly want to make this dish stunning and remain Indian characteristics and Asian infusion below is my opinion for the change, feel free to disregard if you think it's rubbish, no offence taken: have the curry flavour in the sauce, and potentially use Japanese curry paste which is quite aromatic and balance and easy to handle. -Keep the spring onion fresh and in the egg, don't marinate the spring onion, still cut them thin (as thin as you can) and keep them fresh, and stir up together with the fresh egg mix before scrambling. (this alone is an asian classic), japanese prefer low heat (smoothier), chinese prefer high heat (fluffier),...