Caloundra RSL — Restaurant in Sunshine Coast Regional

Pretty disappointing. Where to start… My partner and I tried to eat here one night and the wait for food was over an hour as advised by staff so we had to go somewhere else. Returned with a booking a couple of days later with my extended family including my mother in-law, Aunty and uncle. we still had a 45 min wait advised but some family members waited over an 1hr & half for their meal. Not what you want after spending the day saying goodbye to a loved one. We were a table of 20 that had traveled from Victoria. The meal was terrible. Myself and my partner ordered the rump steak medium rare. It came medium rare but still like rubber. Poor quality steak. After our meal we sat in the bar area where they had a band. The band were great! We really enjoyed them. However we were bothered by the local drunk who the staff were very familiar with because they told us multiple times but didn’t help remove her from the premises. She even spat in my nephews face and they still wouldn’t remove her. She wandered around the tables pulling hair and swearing at ppl. Eventually her husband came along apologised and took her home. My uncle who is a smoker went to enjoy a after dinner cigarette and watched a women smoke what he said was ice in the smoking area while her friend shielded her from the camera. Very disappointed with the staff and the security there. It’s unfortunate that the food, staff and local drunks ruin what could be a very nice venue. It’s clean, they have plenty of seating, loads of pokies and great entertainment. Wouldn’t visit...

Edit:

Finally gotten a response from the “Functions and Events Manager” and they have tried to back pedal and say we were informed by email that the platters were to be considered snacks yet the email from the “Function Assistant” states “Each hot platter will feed approx. 8-10 people”.

——————————— I had my engagement party here at the end of November and it was a lovely venue and the staff were great. We had invited around 50 people with only 40 managing to attend.

Everything was perfect, except for the food… we had been told that each hot platter would feed approximately 8-10 people so we ordered 5 hot platters plus a platter of sandwiches, my fiancée was concerned we had over ordered.

When the platters they looked great but were incredibly small, I had assumed that a second and third round would come out later in the evening so the food was spaced out but this wasn’t the case. All the food was gone as soon as the platters were put on the table and when looking around the room, there was hardly anything on our guest's plates, with some not even getting the chance to even eat due to the scarcity of the food. The platters looked like they would only feed less than 4 people.

My close friend had seen how upset my fiancée and I were about this so she went out of her way to order over $200 worth of entrees so people could have at least something.

I didn’t want to say anything to the staff on the night as to not ruin the evening but I had sent management an email 4 days ago expressing my disappointment but have yet to hear...

Faced extreme discrimination from Leon (venue manager), Sharon and Paul. My friend and I were visiting from Brisbane and spending the day at the beach. We decided to come to this venue to watch a game which thought they would be screening. We do not drink alcohol and were just wanting some water and an entree. We were refused entry because I did not have physical ID, I did however have digital ID and I could log into multiple government portals proving my ID as well. Both my friend and I also have quite a lot of tattoos just to paint the picture, so to be told we looked 18-25 and interrogated for it is not only an assumption but discrimination. They would not accept any of my ID options nor did they even bother to look at them. Meanwhile, other people were entering the venue without being questioned at all. Paul and Sharon had disclosed to us that they were coming down hard on us due to their error last night in allowing a minor entrance into the venue and consuming alcohol underage. This person did not produce any form of ID, not even digital and management took their word for it. Whilst I understand policies and procedures, we were obviously able to prove in more ways than one that we were above 25yrs old. The way we were treated was such an extreme and rude experience. All three of these staff members were on a huge power trip and were 10/10 Karen’s. They were acting like the venue was the Taj Mahal - it’s the local RSL for pensioners for pete’s sake. We will never...