We arrived on time for our booking to find not a single staff member in sight to assist us. Many patrons were heading to the bistro bar however turned away because it was “too early until the bar opens”. Had to get our own menus, find our table finally greeted by the most passive aggressive shift manager it must’ve been. Our group all ordered through the app as there was scarce staff to be seen. When our meals were delivered the passive aggressive rude manager was the one to bring them to us. The meals were a slap job for what you pay regardless of cost of living a pub meal doesn’t need to look like a thrown together bin chicken dish. Our plates were never cleared so we had to pile them ourselves and move them down along the table as we were wanting to be able to proceed with doing the birthday cake. We were told staff would light the candles our table provided with the cake and bring it all out no issue. No the staff member rudely and abruptly brought it out in the bag it was brought in and dumped it on the table in front of the little girl who’s birthday it was. How incredibly petty and disgusting do your staff want to be? To say you will do something and then not only not do it but essentially punish a child whilst at it? We had to quickly explain to the little birthday girl not to worry it would be sorted. If you’re not going to provide a service that’s fine but say so when asked, don’t lie, what did your staff gain from that? The foul aftertaste of how your shift or venue manager whom ever she was a long brunette haired woman in her 30s plus sized. The man who dumped the cake off to us of Asian or pacific decent with tattoos. Those two could do are an incredible disservice and damage to your business. I’ve never experienced such a rudeness like we did from the women in particular. Appalling overall