Beretta Cafe and Pizza Bar — Restaurant in Sydney

Support local business they say - why would you when the food and service are so bad and not even the owner seemed to care. In fact he even yelled at me and said don’t come back. Now what happened. Asked for menu, waiter served someone else first then remembered he hadn’t given me the menus. No apology just pushed them at me. Waitress came to take order but not before throwing the cleaning cloth and bottle loudly onto the table next to us. Food arrived and my Chicken Limone was disgusting. It tasted like pure lemon juice so bitter it could not be eaten. Advised the waiter that the food was inedible who just stood there staring at me, until he finally asked if I wanted something else. The replacement meal was enjoyable so hence the two stars. My daughter went to the toilet and there was still food on her plate. The waiter just proceeded to clean up her plate without even asking if it was finished. It was warm and sunny at the time we were there and there was an umbrella providing us shade. The waiter came out and pulled down the umbrella putting us into direct sunlight. Again no conversation was had asking if that was ok

When I tried to approach the owner about this he became very irate and started yelling saying that “I’ve been working all day” well guess what you don’t know what other people have been doing with there day or what is going on in there lives. He said “this is the 3rd time I have done this”. Done what? Complained about service and/or food. If as you say it is the 3rd time maybe it is time to start listening and try to improve. There are times I have been when I haven’t complained and I should have. What happened to the customer is always right. Don’t bother telling me not to come back I wouldn’t waste my time. Which is a real shame as 9 years ago when we first came to the area you were our go...

I recently had the pleasure of dining here, and I must say, it was an experience I won’t soon forget. The ambiance was decent, and the food was... well, let’s just say it was edible. But what truly made this visit unforgettable was the exceptional customer service we received at the counter.

The cashier, whose name I won’t mention, had the kind of confidence and charm that can only come from someone who clearly believes they’re doing you a favor by taking your order. Their ability to make us feel like an inconvenience was truly impressive. It’s not every day you encounter someone who can make ordering a meal feel like a privilege you don’t deserve.

I’d like to think it was just an off day for them, but something tells me this level of professionalism is a regular occurrence. Kudos to the management for fostering such a unique and humbling dining experience.

In conclusion, if you’re looking for a place where the staff treats you with the warmth and respect of a disinterested teenager, this is the spot for you. As for me, I’ll be taking my business elsewhere—somewhere where the customer service matches the quality...

I'm updating this review because this evening this restaurant sent us a very burnt pizza. If the food is that damaged, make another one. Have some pride in what you serve to customers.

Decent Italian food here, but the place is in need of more attentive management. There are a lot of workers but no one is overseeing the team to ensure things are running smoothly. E.g. staff standing around when tables and floors need cleaning and orders going to the wrong people. My order was given to another customer and I had to wait an extra 20 minutes. The other person would have been even more disappointed when they realised they took home a...