Charlie's Pizzeria & Bakery — Restaurant in Sydney

The quality of the food is very good, and they now accept eftpos which is very convenient. The service seems to have improved a little which is good. The older men/managers are more pleasant and customer focused. The processes to take orders and serve, which should be really clear and simple is usually not at a good level. Often, particularly the young men, seem to get my orders wrong, and are not focused on our needs.

To add to this, few days ago, I witnessed a major disrespect and what I would call racism. A food delivery driver come into the store asking for his order and the young man was particularly dismissive and rude to him. Even attempted to make some noise indicating ridicule of this man's culture (which appeared to be of a south Asian/Indian background). At the end, the young man shouted at him and this was very unsettling to me. We live in a multicutlural society and I know that the young man is of a Lebanese background so he ought to know that Lebanese don't want to be discriminated against by others so we all should...

I also was refused entry and offered to provide my certificate of medical exemption from my GP. I have reported this store to Anti-Discrimination NSW and I suggest others to do the same. Great way to lose customers by discriminating against those with medical conditions. That staff member discriminates against those with medical exemptions but continues to smoke on the seating next to the entry door.

Reply to owner: Maybe you should check out the health orders and not make up your own. "The Disability Discrimination Act 1992 (Cth) (DDA) prohibits discrimination against people with a medical condition or a disability in the area of goods, services and facilities.

A strict rule that prevents all people without face masks from accessing shops or services, even people who are lawfully exempt from public health orders and cannot wear masks for medical reasons, is likely to engage the ‘indirect discrimination’ provisions...

I’ve been a regular customer at this bakery for over 15 years and I order every morning through Uber which sometimes means my order arrives with issues, but I can’t necessarily blame the Bakery for that because I know that they try their hardest to make sure the orders are sent out correctly. To really enjoy their food you must try to pick up yourself or dine in that way your food will be fresh and hot! . Unfortunately, that’s not an option for me right now, but I still order every day even if there are issues because the pizza doesn’t make me feel sick or bloated because the bases are thin and they used good quality produce, protein and dairy. The owner can sometimes be a little bit short tempered, but the stuff are very nice and they always try to make sure my order is sent out...