Chatime Macarthur Square — Restaurant in Sydney

I am writing to formally report a serious incident that occurred at your Macarthur Square store involving one of your employees given I’ve received no response via your online contact form.

During my visit, the staff member became extremely rude, aggressive, and confrontational after I had brought a drink on the app unaware they were closed as the order went though. She began swearing at me and displaying threatening behaviour, including body language that made it appear as though she wanted to physically fight me. I was shocked and deeply distressed by this unprofessional conduct.

The employees exact words were “You wanna go!” Initiating in a physical fight.

As a result of this incident, I no longer feel safe entering the shop or even walking near the store, as I am genuinely concerned that the employee may attempt to approach or physically harm me in the future. No customer should ever be made to feel unsafe in this way.

I respectfully request that this matter be investigated as a priority and that appropriate action is taken. I am available to provide further details if required and am happy to speak with someone directly.

I look forward to hearing back from you.

Kind...

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