Five Star Thai Narrabeen — Restaurant in Sydney

Started ordering from Five Star Thai in February 2023 nearly every Monday night. At first they were AMAZING. - Best Pad Thai, my daughter's favourite curry puffs, catered to my allergies (anaphylactic to meat and dairy), lovely staff.

Then recently the venue went downhill. They mixed up our orders and refused to accept that what we got was not what we had ordered (I let in slide the first time but on the 2nd time tried to address it with them and they did not believe me) They refused to believe they got it wrong. Denied that we ordered and paid for extra broccoli and got it one week (it was great) but the next week gave us something different and said no you did not get extra broccoli last time.

The Pad Thai is no longer great - it was mushy with no peanuts included one week but restaurant denied that was possible and assured us there were peanuts (none my husband, daughter or I could find).

Such a poor customer service response from them when I finally addressed the decline in quality and the incorrect orders.

I had recommended Five Star Thai Narrabeen over the last five months but now I will no longer be eating there due to the decline in quality and service and I can no longer recommend them. ...

Customer service needs improving I can see reviews below mention an unfriendly older lady working and today I witnessed it myself - the reviews go back years why haven’t you addressed this? Or is she the owner and simply doesn’t care how she treats people.

Went in at 11.15am not a single person in there Firstly I had to pay for my meal before getting it and then I wanted to sit near the front door with my child and after sitting down and poured my water Was asked to move more up the back so the pram wasn’t blocking the walk way Mind you it was only my child and me in this whole restaurant and the pram wasn’t in the walk way and could have easily been moved with multiple walk ways around this one table but was told its lunch time.

I felt unwanted and if I hadn’t already paid for my lunch i would have left straight away. (Not a single person entered in this time)

Ate the average tasting lunch and left immediately. Won’t be back

Replying to your reply below: Like I said it wasn’t in anyone’s way where no one could get through and was 11.15am with no one in sight. You also clearly dont address your rude staff - seems your the owner and dont...

The owner of restaurant was very rude to me. I asked for the menu and she replied that I could go up to her and look at the menu. I was offered lunch for $14. I ordered tom yum soup and she asked me if I would like seafood or meat. I pick seafood. I also ordered takeaway chicken wings. The woman provided two different bills where she counted $ 0.70 cents the top of each bill. When I asked for sauce and lemon, she said that it’s already added to the dish and they don’t have lemons. It was so hot inside because the owner did not want to turn on the air conditioner, I decided takeaway food. Madame told me to pay $0.50 cents per container, cash. I didn’t have cash and she asked to pay by card for $0.80 cents per container. My lunch cost me from $14.00 dollars to $30 dollars. Tom yum soup full of noodles and 3 prawns cost me $ 3.00 on top. It ripped off and poor...