Hungry Jack's Burgers Brookvale — Restaurant in Sydney

I went through the drive-through this morning to order something simple: an orange juice and a hash brown. Yet, it took the staff member five attempts to get the order right. Despite the place being completely empty, I was still asked to park and wait. I understand if they needed to cook the hash brown fresh, but it ended up taking 10 minutes—and it was still cold in the middle.

It’s clear this location is poorly managed and lacks proper training for its staff. This isn’t the first time I’ve had a frustrating experience here, though this was my first encounter with cold food. There’s a McDonald’s across the street that handles far more orders without the excessive wait times or mistakes.

This situation seems to be the result of hiring young, inexperienced workers and failing to provide them with the proper training to succeed. Management needs to step up and take responsibility for preparing their staff to meet even basic...

Today i went to hungry jacks brookvale to pick two deliveries. I was the only driver there when i ask for the orders. The employee said, we are making your orders. After some time, Three more drivers came and ask for their orders while i was sitting there for my pickup. Those three drivers got there orders before me and left the restaurant. When i ask for my order, that same employee said ohh, whats your order?? Is it from Doordash?? And then she went to print the receipt for those two orders. I called the On duty manger to ask from her about this. She didn’t accept the mistake and act like its my fault that I didn’t follow up for my deliveries. She was soo rude with me . Just because of my colour she treated me like that. If i was a citizen then she never treated me soo bad. Such a racist place. Treated a driver like garbage bags. No emotions at all. I cried a lot. This place is not good for drivers. I wish i can give them...

My go to place for takeaways is here in Brooky have been coming here at least once a week since they opened. I tried a few burgers here and my favourite is the whopper cheese with no sauce, why its big, filling and has plenty of lettuce, tomato good value for money, always looks delicious when I take it out of the box, not messy. I woukd recommend this and the chicken royale if you want something lighter to eat for a kid its $3.50 slightly bigger than Maccas McChicken which shrunk in size a while back. The service is always good here, no stuff ups yet compared to the many we had at Maccas. Last night I was served by a very polite, wearing a smile young girl and boy, asked how old she was, she replied 14, well I said you have a lovely night. Very impressed with the service fromvthese two youngees. Only winge is if all staff can make sure chips are sitting in bag the ...