Katoomba RSL — Restaurant in Sydney

Katoomba RSL is a beautiful, friendly and well run club. It is only a few years old, replacing an old premises that burned down with a large, elegantly designed space, containing separate areas of Lounge and Bar, Poppy's Brasserie, gaming areas, and a dedicated Show room. Both Poppy's and the Show room have separate dedicated Bars which operate as needed. Staff greet everyone with a smile and are eager to welcome and offer assistance as required. This is the same from Reception staff to Bar Staff, to Poppy's staff, right through to the Cashier Desk where you go to book tickets for Shows. Dean in the Red Poppy is an absolute gentleman and runs the expansive dining area to perfection, never flustered even on the busiest of nights. The wait staff in the Red Poppy have been well trained, are always welcoming and carefully explain to newcomers how the ordering process works. On big nights, such as Live Shows or Car or Holiday Raffles the place is seriously packed. The sign at the ordering queue is constantly updated to let people know what the current wait time for meal preparation will be.

I'll make a couple of points re specific negative google reviews here as they, I believe, single out staff members unfairly..

Review by Mary 1 star review 1 week ago My note: Wrong. The steak shown in this person's own image is clearly well done as they have requested. Perhaps this person thinks it should be cooked until it is black. Dean is never arrogant or rude. He is always a complete gentleman to everyone.

Review by Benjamin Alfred 2 months ago 1 star review My note: Wrong. Front desk staff do listen to complaints about people parking where they shouldn't. They check and find out who owns the car or motorbike. They go and find them and get them to move their vehicle. Last night, there was a motorbike parked in a car space which could easily have parked to the left or right of the entrance doors. I needed the space as my husband uses a wheelchair and the adjacent disabled spots were taken. Staff found the motorbike owner and came outside while he moved his bike. When I went to drive into the space, another car owner shot in front of me and attempted to take the cleared space, giving me the finger when I objected. The staff member immediately told him to move back so that I could utilise the car space. Staff were polite but firm and made the other driver aware of my specific request and need for the space.

Review by Fiona K 1 star review 2 months ago My note: Wrong. Horrible personal attack on Suzie who works in Poppy's Brasserie. Attached photo by Fiona K shows tables not in the Dining area. Suzie can only allocate diners to tables in the Dining area. It is up to other staff in other areas of the club to sort out seating in those areas, which they then did. This was a completely unwarranted and dishonest attack on Suzie, who is always helpful, friendly and gracious. As a partner of a wheelchair user who is always greatly assisted by all staff at Katoomba RSL, I find this review to be deceitful and objectionable.

There are other dubious reviews given here on Google, but I urge people to give this lovely club and the lovely staff members a try. My husband and I come here weekly and truly appreciate their...

I am writing to express my extreme disappointment with the service provided by one of your staff members, Suzie, at Katoomba RSL Club on Sunday, March 31, 2024, at approximately 1 pm. Our experience with Suzie was unacceptable and left a significant negative impact on our group outing. We arrived at the club as a large group of ten people, including disabled, senior, and child members, with two relatives visiting from the UK for their first time in Australia. Despite our request for seating for all ten members, Suzie informed us that all tables in the restaurant area were fully booked. However, upon further exploration, we noticed numerous empty long tables without reservation signs. When we questioned Suzie about the availability of seating in those areas, she pointed us towards sections with tall tables and stools, which were not suitable for our group, particularly for disabled individuals. When we inquired if there were any disabled-friendly seating options, Suzie responded with disdain, claiming that all seats in that area were indeed disabled-friendly. This interaction was not only shocking but also deeply disappointing, as it felt discriminatory towards our group, especially given that we are all local customers. Furthermore, Suzie's dismissive attitude only exacerbated the situation, leaving us feeling unwelcome and disheartened. Eventually, we were assisted by the bar staff, who kindly offered to combine three small tables to accommodate our group. Their helpfulness was in stark contrast to Suzie's demeanor. I have attached a photo illustrating the abundance of empty space without reservation signs, which contradicts Suzie's claim of full occupancy. I urge Katoomba RSL management to thoroughly investigate this matter and address the concerning behavior exhibited by Suzie. Additionally, I request that measures be taken to ensure that all customers, regardless of their ethnicity, receive fair and respectful treatment at your establishment. Our experience at Katoomba RSL Club on Easter long weekend was marred by this incident, and it tarnished what should have been a joyous family gathering. I sincerely hope that steps will be taken to prevent similar occurrences in the future. Thank you for your attention to...

A Gem in the Heart of the Blue Mountains – RSL Restaurant, Katoomba

Nestled in the picturesque town of Katoomba, the RSL Restaurant is a delightful surprise for both locals and visitors alike. Whether you're after a relaxed meal after a day of exploring the Blue Mountains or a place to catch up with friends, this venue delivers comfort, quality, and excellent service.

The menu boasts a variety of delicious offerings, catering to different tastes and preferences. From perfectly cooked steaks to fresh seafood, every dish is prepared with care and presented beautifully. The flavors are rich, portions are generous, and the quality is undeniable. Their selection of drinks, including local Australian wines and craft beers, complements the meal wonderfully.

What truly sets the RSL Restaurant apart is the warm and welcoming atmosphere. The staff are friendly, attentive, and happy to make recommendations. Despite being a busy spot, service remains prompt and professional, making every dining experience enjoyable.

Beyond the food and service, the setting itself is inviting. The interiors offer a relaxed yet refined ambiance, and for those visiting in the cooler months, the cozy environment makes it a perfect retreat from the crisp mountain air.

Whether you're a frequent diner or a first-time visitor, the RSL Restaurant at Katoomba is a must-visit. With great food, fantastic service, and a welcoming atmosphere, it’s the perfect place to unwind and enjoy a...