Kukthai — Restaurant in Sydney

If I could rate it minus 5 I would. I have been a customer for the last 20 years & this was one of my favourites. I'm not sure if they had a change in management but the quality & quantity was really bad. My noodles were not cooked properly really dry & chewy the few bits of chicken & vegetables in it were cut in big pieces. The chicken pieces were probably 4cm long & the vegetables were the same. The same problem with the fried rice & both dishes tasted off like the egg or chicken wasn't fresh. I rang to complain & ask for a refund & the person whom I spoke to was rude like he didn't believe me & was implying that I was the problem. Why would I waste my time to order food & then complain for no reason. Just to have to send the food back & be left without dinner & have to order again elsewhere. He wanted me to come & pick up the refund. After agreeing to drop it off to me the night before. . He asked if I wanted a store credit & no way would I want to order from them again after this disappointment. I had payed a delivery fee to have the food delivered so I shouldn't have to come in. Begrudging he agreed to drop off the $ like he had said he would ( the night before)in the first place stating he would bear the cost of delivery in a passive aggressive way. I sent the food back because it was inedible. No care was put into the food it was obvious that they were overcharging & undeserving. Outlay minimal cost to them & big profits . Do yourself a favour don't order from this place. Save your $ because this is not what it used to be, which was always really great food. Such a...

Disgusting Service!! Please do not order through Uber Eats and Kuk Thai. Wrong order delivered. I telephone restaurant to explain they'd sent the wrong food but they were rude and simply didn't care. They made it clear it wasn't their problem and I should contact Uber eats for a refund. When I asked for some help with how I could contact Uber the woman simply made clear she couldn't help and didn't want to know about the problem. Truly rude and unhelpful.

Seriously I'd warn anybody else who may consider ordering from them. If you receive the wrong order, the staff will wipe their hands of the problem and clarify its no longer their problem, Your money will end up down the toilet. There are loads of other restaurants to order from so...

Kukthai has lovely people, great coffee and banana bread and fresh juices. However their main lunch and dinner meals are incredibly disappointing. I ordered spring rolls which were okay, but the duck pancakes and satay noodles with chicken were by far the worst I’ve ever had. The duck pancakes were bland, dry, and tasteless aside from the raw carrot. The satay noodles tasted like melted peanut butter and no other flavour. The vegetables were also cut up quite large that it seemed barely any effort was put into preparation. I will continue to go there for coffee and small treats but no longer will order their main meals as I’m incredibly disappointed. Sorry kukthai, please improve...