McDonald's Blacktown Railway Concourse — Restaurant in Sydney

Hi there,

I ordered a small Cheeseburger meal, but unfortunately had a very disappointing experience. Despite ordering before at least five other customers, I was left waiting while they all received their meals. During this time, I observed staff members joking and playing around, showing little intention of actually working.

When I asked about the status of my order, I was told it was "in progress." The person preparing the burgers at 7:10 PM responded with noticeable arrogance. I pointed out that someone who ordered just a minute after me had already received a similar burger with the same ingredients, and asked why mine wasn't ready. The response I received was, "We’re 15 years old, we can make mistakes," which came across as a careless excuse rather than a genuine explanation.

As I was running late to catch my train, I had to leave without receiving my meal—so no dinner for me tonight.

I’m sharing this not out of frustration alone, but in hopes that management takes such feedback seriously. Has anyone else had a similar experience? It may be time for this to be...

Beneath the vast Australian sky, Where whispers of the past drift by, Stands Blacktown Station, steadfast, true, A hub of journeys, old and new.

The trains roll in, the trains roll out, A rhythmic pulse, a steady shout. From dawn's first light to evening's glow, The comings, goings, ebb and flow.

Platforms stretch like open arms, Welcoming souls with bustling charms. A tapestry of lives unfolds, Of stories shared, of dreams untold.

The city calls, the mountains wait, The station bridges time and fate. From Parramatta's vibrant beat, To Blue Mountains' calm retreat.

The hum of wheels on iron tracks, The hurried steps, the laden packs. A melting pot of cultures blend, A journey's start, a journey's end.

The station stands, a silent guide, Through morning fog and evening tide. A landmark etched in hearts and minds, Where futures meet, and history binds.

Oh, Blacktown Station, steadfast, true, A gateway to the world we view. In New South Wales, your spirit thrives, A heartbeat where the...

Worst customer service EVER! . You woke up in a very beautiful fresh morning and decided to go get some delux coffee and 2hash brown when this server tries to ruin your day. She got attitude and has a poor coping mechanism . poor customer service . I don’t know why this girl was hired in the first place ? It started when I asked her why my iced deluxe coffee doesn’t have ice ? She then snatched my drink and then threw it without any explanation ..she left me speechless.. And she then serve me hash browns by throwing them on the counter !!!

IS THIS SOME SORT OF MACCAS TRAINING ? Is this how maccas train their staff? To be rude and shout at customers?

she just showed me how rude she is . She might be worked up all night and went straight to maccas and work! 😭

She looks so problematic , she’s looks older than her age basing on her appearance shes like so very stressed :( Hope she get well mentally and psychologically. This girl needs help...