McDonald's Kings Park — Restaurant in Sydney

With an empty restaurant, I believe you had time to make sure the small portion of chips I ordered were cooked properly. I was sent home with chips still raw inside. Not good at all! When was last time you cleaned your grills? That double cheese was disgusting, tasting of old grease. Frankly, there is no excuse for such poor service.

21/02/2024 3.47pm This Macdonald has to be the worth MacDonald I have ever experienced. I worked at a MacDonald when I was a student, and I remember how strict everything was, from hygiene, to timing, to service, to cleanness. Communication was a big deal, we had to look at the screens, but also cal out orders, make sure they were on the way, if we noticed an order taking longer, someone would call out about that order, etc. Pretty much like in a normal kitchen. It seems they skipped the training at that Mac Donald, or standards are down all together.

At Mac Donald Kings Park, service is always bad, staff is disorganised, restaurant lobby is always messy and dirty, orders take ages to arrive, when they do arrive. Today, I waited 15 minutes for a small coffee and a Mac Flurry, I had 5 people after me who got full menu orders before me. All of a sudden, a lady who was patiently waiting sitting at her table, came forward and asked for her order, she had been waiting for 25 minutes, they had forgotten her order.

Of all the staff working at the time, 4 were continuously working non stop, 2 men in the kitchen and the 2 young ladies at the drive (Taking order, paying and delivering). The rest of them were fluffing around, the worst was the manager who was neither managing nor helping, nor serving. When I asked her for a refund and she saw I had been waiting for a while, instead of helping in doing my order (1 coffee, 1 Mac Flurry) she told me it was being made and to be patient. Then, she resumed to fluff around doing nothing. It looks like she is doing something, she takes one thing, shakes another, looks at screens, walk around the kitchen, but when you look attentively, she does nothing, just fluff, while other staff have work up to their eyeball. The manager leads by example and will be person number 1 on the team doing the work. Her work ethics and attitude are bad, I feel sorry for the staff working with her. You lot, who were working non stop, good job! You are doing so well.

You cannot expect people to pay over $10 for a coffee and ice-cream or $16 for a small menu and serve people the way you do. People will have...

Went in on Saturday (17thFeb) and used the app to order a singular large iced latte on almond milk. Waited over 30 mins for it while other people around me had being waiting for over 45mins for orders that they had being given no update on. One girl had being waiting for almost an hour for a frappe only to overhear (not told directly) a staff member telling another customer the machine was out of use for cleaning. Absolutely ridiculous, your store had four workers on and they all looked stressed out of their minds pathetic that you can't schedule better to ensure customer satisfaction but also a safe and effective work environment for your employees. I finally got my singular drink and for a large coffee it is suppose to have two shots of coffee only had one (I used to work as a barista) and tasted disgusting. Eventually friends of the staff members who clearly worked there came in after what seemed like a night out and started helping these poor people while they weren't even working. If I could give zero stars I would, I don't want to be too harsh on the workers themselves as I'm sure this is a result of management trying to budget by not having too much staff on but Saturday night was utterly pathetic and you need to put more staff on to accomodate for...

Absolutely never ordering here again. Never had such a bad experience at any McDonald’s in 30 yrs like I did with this one. After being told there was no drinks only sprite no sugar we should have stopped there and not ordered.... but we went ahead. Waited 15 minutes for a chicken & cheese for my 4yr old with no cheese?! And no Mayo?.. my husband went back inside and they give him a burger with yet again no cheese or Mayo? Ok surely the next time he goes in they’ll get it right? No. So I’m guessing they wanted a scene, not from my polite husband but from me. The wife who has had to tell her child yet again your burger is not quite ready. Not only was it overflown with Mayo where you couldn’t even see the burger, almost as if it was done on purpose. Completely sprayed with Mayo, even dripping out of the wrapping. Walked inside, went off and then showed multiple already unsatisfied customers with one replying that she wouldn’t feed it to her dog, and other saying this McDonald’s never gets one order right. I would be worried with undercooked food here as well. Please NEVER order here. Not only because it’s an absolute circus, but because I wonder how many people can’t say anything because it’s too late and they have already driven off. A big...