McDonald's St Leonards — Restaurant in Sydney

The diet coke machine was in a previous life used to dispense iced tea. Now all diet cokes taste like apricot iced tea. This has now been the case for over 4 months. Even after talking to the manager of the store multiple times about it.

Also they removed the frape machine.

Trivial items are given order numbers and told to wait to the side. For instance if you order an Apple Pie, they print you off an order number and have you wait on the left. Instead of just turning around and just getting the pie right away. Instead the staff will stand there waiting for the next order (even if there are none) while you wait to the side for someone to eventually do what would have taken 10 seconds. Makes no sense. They're more interested in taking orders than servicing customers.

Absolutely no sense of timing, if you order something that must be cooked fresh the staff will pack everything else right away. If they take 5-10 minutes to make it everything packed earlier is now cold and soggy.

Staff are all very young and spend most time at the front of house talking and laughing while customers wait on orders. There is also an attitude problem between front of house and back. When asking for order status on multiple occasions the staff in the rear only give attitude to the front. Invariably the meal is always wrong or takes forever.

A great example that a company can have all the processes, procedures and metrics but is ultimately let down...

I have visited this specific McDonalds on over 10 occasions with high hopes each time. First, I tried the hot chips and was met with undercooked or soggy chips. On my second attempt at this McDonald's, I tried to give their chicken selection a chance, within seconds of the first bite, my spouse threw up once again due to it being undercooked. I continued to keep giving chances to this McDonalds each time to be thoroughly disappointed, eventually trying the breakfast selection this morning with both a bacon and egg and a sausage and egg McMuffin and ordering this along with two hashbrowns. This is where I drew the line, as the hashbrowns were cooked in dirty fry oil and were stone cold. Furthermore, the egg taste was completely off with a burnt McMuffin bun. The bacon was okay and the sausage was cold but there was no surprise at this point. In short, the service is remarkable, and I am always met by a kind face and attitude, but the food is inedible and should not be served to anyone as it is severely undercooked, and this store is not properly managed as the cleaning procedures are not followed thoroughly as would be expected from such a notorious...

Trivial items are given order numbers and told to wait to the side. For instance if you order a vanilla milkshake , they print you off an order number and have you wait on the left. Instead of just turning around and just getting the shake right away. Instead the staff will stand there waiting for the next order (even if there are none) while you wait to the side for someone to eventually do what would have taken 30 seconds. Makes no sense. They're more interested in taking orders than servicing customers and their ubereats orders. Also when they are reminded you only need to get a shake, they ignore you and brush you off.

Absolutely no sense of timing, if you order something that must be cooked fresh the staff will pack everything else right away. If they take 5-10 minutes to make it everything packed earlier is now cold and soggy.

Staff are all very young and spend most time at the front of house talking and laughing while customers wait on orders. Invariably the meal is always wrong or takes forever. While waiting for the shake 3 peoples orders were...