Perama 2.0 — Restaurant in Sydney

Not Greek- atmosphere isn't greek. Staff are rude and kept forgetting when we ask for something asked to order desserts with one of the managers and he brushed us off multiple people complaining about being put outside. We booked for 2 adults a child inside well in advance and had a small child who was cold with us got outside table instead and despite many free tables inside ( in fact we were the first ones there and all inside tables were all free for at least an hour after we got there ) was told cant move inside because the influencer showed up and had priority despite having a child that was cold multiple open tables inside and an inside booking . Common courtesy would be to see a child sitting outside in the cold and ask if he wanted to move inside they essentially had adults inside in the warm and us with a small child outside in the cold. Staff kept saying the two small tiny heaters will heat up but those tiny heaters dont have the power to heat anything up at all in that big open space. Food was confused and not traditional food! Staff telling me how to order and saying portions are big and not to get this or that when they turned out to be small Nothing kid friendly either! We could hardly eat also due to the influencer prancing around inside the restaurant being filmed with very very bright lights and flashes that were extremely distracting while trying to eat.

Waste of $250 never again and dont reply to me with your copy and paste reply about sometimes we have to sit guests outside and booked well In advance well we did book well in advance but still had to be outside and had a child courtesy would be to put him inside in the warm not to leave him outside in the cold while adults enjoy...

Having dined here on the weekend I was not happy with my dining experience. We were sat outside in the cold and rain & basically felt neglected. We had requested inside seating when we booked more than 3 weeks ago. Staff were not attentive and the food was nothing great for the prices. The wine was very expensive as are the cocktails when you’re sitting on the street in Petersham after you’ve driven around for 20 mins trying to find parking. And having to ask for water 3 times is annoying. I was reading through some reviews before I wrote this and I just noticed as another reviewer mentioned they think perama is writing their own good 5 star reviews I have to agree. Funnily enough the newest review mentiones Ruben the barman being so great then wham someone called Reuben writes a review right after completely praising the place. Coincidence?? I ate there 5 nights ago and I assure you mine and my guests visit was not enjoyable. I have been to the original perama & 2.0 and for a while 2.0 was ok there were lovely attentive staff of sisters we remember looking after us inside upstairs not on the cold street and a beautiful lady that used to run the place that nothing was too much for her to do. Why change things that were working? We won’t be back

PS THANKS FOR THE REPLY I WAS GOING TO MAKE CONTACT AND EMAIL YOU BACK WITH MY DETAILS FOR A CHAT BUT IVE JUST NOTICED THE REVIEW FROM THE LAST PERSON ANASTASIA I THOUGHT HER NAME WAS MENTIONING REUBEN HAS BEEN DELETED FUNNILY DONT TAKE YOUR CUSTOMERS AS STUPID AS THAT REVIEW NOW SHOWS IT WAS CLEARLY WRITTEN BY YOURSELVES WHICH HAS BEEN POINTED OUT THEN YOU HAVE DELETED AFTER YOU READ MY...

Actually, 3.5 stars with the loss of stars attributed to the service.

So yes, the food was delicious, but the welcoming feels were not there. It was made very clear to us from the moment we arrived that we were to leave at the end of our allocated 2 hours. This point was reiterated throughout our meal, just incase we forgot. The seats we had were ok. But when it rained, we were rained on and the seat next to me was saturated. Towards the end of our meal we asked for more wine, but we were advised that we only had 30mins left on our booking (so no - you cannot have anything more). The bill was provided to us 15mins before the end of our booking with the waitress then presenting the EFTPOS machine 5mins later. We were basically moved on. Whilst polite, the waitress was sharp and not welcoming at all. Luckily the other waiters who served us were all lovely - I hope our tip was passed onto them. We also noticed that the people seated beside us (who were there before we arrived) were allowed to stay and indeed were moving onto dessert. So they were there longer than the allocated 2 hours.

We get that times have been tough with this pandemic and restaurants have to be optimise their opportunity with customers as much as they can, however, if our experience is soured because our patronage seems like a burden to you, then you cannot possibly expect us to return no matter how great the food was. Especially when your central philosophy on your website and menu is all about the extension of your home and honouring us like as friends. Anyway, have tried Perama 2.0. Won’t go again and no recommendations from us to any of our...