Pizza Hut — Restaurant in Sydney

We ordered 3 pizzas, 1 cheese, 1 hot & spicy chicken, 1 spicy paneer pizza. Our first issue with the order was that it wasn’t correct, we got 2 paneer, understandably this mistake can happen and so we tried to call to have it fixed but no answer (trying multiple times), second problem was that the paneer pizza had liquid substance (which i assume to be water) and we weren’t comfortable eating that. After trying to call we decided to drive there with the pizzas and speak to someone to get it changed, the owner decided to come forward and say i’m the owner which for some reason he thought that would make a difference. We explained that the pizza was watery and he went on to say that it’s meant to be like that which from previous experience is not meant to be like that, and we also pointed out the fact that we didn’t get the chicken pizza but the owner decided that us not getting the chicken pizza was the reason we’re there. The problems we see with that is that first he got the order wrong and second he didn’t realise the first.

I believe the owner is a self indulged individual who thinks he’s on top of all his customers because “he’s the owner”. I’m gonna wait the owners response and he can speak to me privately as well if he wants to but his service as the owner was horrendous. I hope he sees this and reaches out would love to talk to him and potentially even change my review to something better depending on how the...

I had an incredibly disappointing experience at the store today. The service was shockingly poor, and I was left wondering how the staff maintain their positions with such unprofessional behavior. When I walked in, it was as if I didn’t exist—they failed to greet or acknowledge me, let alone offer assistance.

I understand that staff may sometimes be occupied with other tasks, but it doesn't mean basic customer service will not be exercised. As a customer, a simple greeting or reassurance that I would be attended to shortly would have made a big difference in my experience.

The store’s ambience was equally underwhelming: uninviting and unfriendly. This only made the lack of attentiveness from the staff more frustrating. It’s surprising that such a business allows this level of service to go unchecked.

I suggest the store prioritize customer service training for its employees, including basic courtesy, attentiveness, and creating a welcoming atmosphere. It would also help if management regularly monitored staff performance to ensure these standards are being met. I hope these issues are addressed soon, as they significantly detract from customers experience.

Very frustrating and...

Worst ever customer service, totally disgusting and unprofessional behaviour. Never pics up the phone. Just one answer from the staff contact HQ. Called them so many times, didn’t even bother to pick up the call. IVR keep saying connecting to the store but they are not replying. Store says contact HQ, HQ (ivr) says contact the store. Never had any issues with other Pizza Hut franchise. Management has to train their staff how to deal with the customers. Staff said I can put your pizza in the warmer for 1.5 hours. Nothing gonna happen, your pizzas will be fresh!!! Are you kidding guys??? Asked for the refund/credit because of their app issue order got placed for Delivery instead of for the pick up. And the answer was “Contact HQ they will refund you as you placed an order from the App!!!!” They didn’t have any contact number either for the HQ. Told to google it!!! I really would like to get contacted by...