Saffron Tree Wentworthville — Restaurant in Sydney

This is the worst restaurant i've been. I went there with my girlfriend and her parents to have a nice time and it was about 8pm. We ordered lots of food and drinks which was served by turn. However, one of the dishes was not served and we were still waiting. We informed one of the girls who was serving us. She said she'll come back but never came to us. We kept searching around for someone to come but in vain. Later we saw the girl serve the dish we ordered to another table who came after us and we thought our turn will come soon. We kept waiting and another girl came to us and told us that the restaurant is going to close if we wish to pay the bill. We were surprised and told her we are still waiting for another dish which did not come. She went to check and came back telling us that the kitchen is closed. We told her that earlier we called one of the girl and told her that we are still waiting for one of the dishes and she just went away and never came back to us and now how come the kitchen is closed when we ordered long time ago. She went back to the kitchen and came to us. For the first time she apologized for what happened and she said the food is being prepared and we will have to wait. That make me laugh of anger. We ordered the food time ago, you served the same dish to another table and now we have to wait and the restaurant is going to close. So how fast do wee have to eat??? Being upset we just pay the bill and went away. The next day we sent an email to the restaurant email and what more upsetting is that they didn't even bothered to come back to us. This is poor quality service and it doesn't surprise us as if management themselves is not bothered and does not care, it is obvious that there subordinates will...

I don't usually write reviews, so this comes straight from the heart. We have been ordering from Saffron Tree for years, and we kept ordering because they WERE really good. However, lately we ordered from them again. I wish I could give them a NEGATIVE FIVE stars. Maybe we should alter these ratings to include a -5 to a +5 rating. The food was TERRIBLE. The spinach in the curry was smelling as if it was months old, and there was way too much salt in the curry. The meat pieces were boiled and just dropped into the curry, were rubbery and well, absolutely inedible - we discarded most of the curry. The MALAI KOFTA (cottage cheese - paneer) was ALL POTATO. Infact, I am a fairly elaborate cook myself, and therefore, I would bet saying that the MALAI KOFTA was FROZEN HASH BROWNS reshaped into malai koftas. Their food used to be really good quality, therefore it breaks my heart to say that, it feels like Indian restaurants these days do not take any pride into their product, their cooking, and the fact that they represent a cultural tradition that is treasured around the world. I would request - please take some pride in your product - especially because if you charge a whopping big amount of money for an amazingly small amount of food per serving, please take some pride in at least ensuring that it is not gutter food, and it is quality...

Second case of food poisoning in 6 months from here! I will start by saying my husband and I order from here once every 2-3 weeks and enjoy the food. 6 months ago I had a case of food poisoning after eating their 5 spice prawn dish. Thinking it was a one off we continued to order from here just avoiding this dish. On Friday night I ate the butter chicken and started to feel very unwell not long after. I woke up Saturday morning very unwell with food poisoning not able to eat all day with severe stomach pain. We had a long drive ahead of us to a family gathering for Easter it was extremely disappointing I was unable to enjoy myself or my family that day due to a meal I paid for. I called today (Sunday) to advise them of what happened and my response from the man working there was ‘OK.’ I was waiting for him to say something and I said ‘umm ok?’ He then said ok bye and hung up not so much as an I’m sorry that happened to you or I’ll look into it for you. I’m extremely disappointing and annoyed and would never order from here again. Unfortunately neither will our family members. Terrible...