Pizza Hut — Restaurant in Sydney

This is the second time they have changed my order without my consent. So I have ordered 2 boxes of jalapeno cheese bites today and have paid for them as they are upgrades. What they delivered were spud bites (included in the 3 + 3 offer) which we do not actually eat. I called the store to let them know and they said that the jalapeno cheese bites were not anymore available and I will get a free one on my next order. I have mentioned for a refund as this is our last order from them as we are relocating. He said he cannot do that and repeated saying about getting that free jalapenos on the next order. I think something is up on that store. They change your orders without permission from the customers and worse, you get less what you actually paid for!!! The first instance was actually was changing my drinks without my permission but I had to let it pass. By the way, they said that they tried calling me but they cannot reach me (duh). but their delivery guys can call my mobile without probs. Anyway ACCC should take a look at what their doing as something...

I ordered a pizza and asked for it to be picked up at 7:30pm after work. It was an approximate time for me as I am not 100% sure what time I was able to arrive. However I turned up at 7pm and informed them at the counter that I will be picking up my pizza under insert name.

The man serving me was unable to find my name and instructed me to reorder when I have already ordered. I was so sure that there must have been a mistake but he was adamant about me reordering. After a couple of seconds, he opened up future orders and found the name that the pizza order was placed under and then he said to me "how can you expect your pizza to be ready when you ordered for pick up at 7:30pm?". I obviously didn't argue back because all I wanted was for my pizza to be made asap.

I was not "expecting" the pizza to be ready, but I was expecting my order to have gone through. It was his fault he didn't know how to open up "future orders" to check where my order could have been, and he didn't apologise at all. I was blamed and not even apologised to. Rude...

We ordered three pizzas. And All of them were skimpy on topping. Most toppings that was meant to be there was omitted all together. Disgraceful. The pizza tasted terrible as expected. Dry crust with a pool of oil on top! GROSS!!! Thd driver swang into our driveway with half of the car on the street and half on the footpath. Blocking the driveway entirely and did not blink an eye for being a nuisance. We provided feedback on the terrible experiences online through pizzahut feedback form. And next you know I have someone from Pizzahut calling me during work and when I indicated I was busy at the time, he just simply hung up on me without any sort of manner one human being should show another. I think stores like this is why pizzahut's business is going down. Only recommended if there are no other food to eat...