Red Rooster Emerton — Restaurant in Sydney

The drivethru ordering went smoothly. However, the overall experience took a nosedive when I was made to wait for 40 minutes at their yellow waiting bay. A staff member came out, but unfortunately, she didn't have my food. Instead, she told me to move and park in the carpark. I asked about my order, and she said she would check and get back to me. After three minutes passed without any further communication, I had no choice but to park in their carpark and go inside to inquire about my order's status. It was only then that I discovered they hadn't even started preparing it until I asked.

The workers really need to improve their service skills since they still managed to get my order wrong even after supposedly spending 40+ minutes "preparing" it. Making matters worse, neither the drivethru nor the front cashier appeared to be busy at all.

The food was quite nice, especially the honey fried chicken, which was good. However, the original chicken was too salty for my liking. I would rate the food three stars.

Unfortunately, the service only deserves one star. Additionally, the atmosphere also receives one star since no apology was given for the significantly delayed food.

Taking everything into account, my overall experience also amounts...

Extremely poor service from the manager, with an attitude problem. Manager named Ashley blonde, lashes and thick eyebrows, extremely rude when taking an order from my father, he wanted to add on a drink on the side however the manager cut off the intercom and did not hear my father add on the extra drink. When my father drove down to the window he asked the cashier for the extra drink, however, cashier rude said he didn't add a drink and called the manager down to the window who took the order. Ashley, the manager then fought back saying he didn't add a drink instead of explaining she didn’t hear. My dad then explained the scenario to her at the intercom and she had said “she is not going to serve him for being rude”.

Poor service, appalling that a manager has such an attitude and escalated a scenario for something that could be...

If I could give no stars i definitely would! I ordered a rooster roll combo and a TRIPLE rippa. First off only had 2 tenders in my triple rippa, correct me if I’m wrong but triple defines 3. My rooster roll had a ligament and a bone inside looks like the wishbone and lastly there’s a friggen blonde long hair in my chips. I’ve been to this store once before about a week ago and had a problem with being charged incorrectly after having a long argument with the stale faced manager I finally stood corrected but received no apology just straight up rudeness! honestly was the worst experience talking to that girl last time that I wouldn’t even bother this time. I’ll never come back to this store but I hope whoever is franchising this store really takes a look into those staff members and manger it’s a joke and I’d be...